We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 8,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’. Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
Recently the Trust launched its ambitious ‘Building for our Future’ (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.
Job overview
1 full time 37.5 hours per week
1 part time 28.5 hours per week
An exciting opportunity has arisen within our booking office; to be based at Bexhill Hospital within the Outpatient Booking Service.
Main duties of the job
The department provides a fast and responsive outpatient appointment booking service. The applicant will be expected to ring and agree dates with our patients as well as performing a rostered telephone session, depending on the service needs, of the department and which hospital site you are based at. Therefore, the ideal candidate will have excellent communication skills, IT knowledge, and an ability to work on their own initiative and as part of a team, working to strict deadlines. The hours of the service operate between 8am – 6pm Monday - Friday, in shifts of, 08:00-16:00, 09:00 -17:00 and 10:00-18:00, with weekend work 9am – 12 noon on a rota basis.
Working for our organisation
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available for a small administration fee.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about the position, please do not hesitate to contact us.
Person specification
Qualifications
* GCSE or equivalent in English and Maths.
* Ability to undertake additional training on departmental IT and manual systems.
Experience
* Previous admin and clerical experience in a busy office environment or similar skills.
* Experience and understanding of a Patient Administration System (PAS).
* Customer care skills and experience, preferably within a healthcare environment.
Skills
* Good IT skills including knowledge of Microsoft Office Word, Excel, and Outlook.
* Knowledge of IT systems.
* Able to work in a pressurised environment.
* An awareness of Government Access Targets.
* Ability to control a conversation with a difficult or emotional patient.
Patients come first at East Sussex Healthcare NHS Trust.
Our vision is to be:
* The healthcare provider of first choice for the people of East Sussex.
Our mission is to:
* Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.
Our strategic objectives are to:
* Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
* Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients’ experiences.
* Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.
Our aims are that all services delivered by the Trust are:
* Safe
* Effective
* Caring
* Responsive
* Well led
Employer certification / accreditation badges
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
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