Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture.
We’re now looking for a Salesforce Applications Analyst to join a cross-functional business applications team, supporting and developing a large Salesforce implementation at one of the UK's most successful media outlets. This will involve third-line administrative support for our Salesforce instances, project work and exposure to a range of applications besides Salesforce CRM as part of our wider Business Applications team.
You will be working collaboratively with Salesforce developers and administrators as well as engaging with stakeholders across the business supporting with core Salesforce products such as Service Cloud, Sales Cloud, Marketing Cloud and Pardot.
About the Role
1. Support user queries and requests for changes and improvements, acting as the face of Salesforce for the rest of the business
2. Identify risks, issues and opportunities and solve user and system issues in a timely and efficient manne...