ServiceNow Technical Support Consultant - Permanent - Hertfordshire, UK - up to £60k base + benefits
We're seeking a talented ServiceNow Technical Support Consultant to join our client's onsite team in Hertfordshire, UK. You will be required to be onsite in their Hertfordshire head office at least 2 days per week (Tuesday and Thursday)
Their ServiceNow IT Service Management system is a critical 24/7 system and used both internally as well as with end Customers and Third parties around the world and this role is more support based than development (only needing about 20% development most of the time). It is also focused on bug/code fixing and around incident and change management so would suit a mid-level product owner or someone who has supported ServiceNow at an end client.
You must have ServiceNow Code Fixing as well as ServiceNow Support experience otherwise your application will not be considered.
Key Responsibilities:
1. Technical Support: Deliver innovative solutions to support business needs through configuration and development.
2. Issue Resolution: Efficiently escalate and resolve support issues, ensuring minimal disruption.
3. Platform Management: Oversee the deployment and maintenance of App and Plug-in upgrades (Team Connect, CISCO Smart Bonding).
4. Performance Optimization: Monitor ITSM p...