Be part of delivering warm Highlands hospitality to thousands of visitors at the Dundreggan Rewilding Centre each year. As Operations Manager, you will be responsible for the day-to-day onsite supervision of staff and management of systems at the Rewilding Centre, covering visitor centre, cafe, and accommodation.
Since opening two years ago, the Rewilding Centre has garnered an outstanding reputation as a welcoming place for a range of audiences, from local residents to tour groups, business events, and conferences. This role will lead efforts to enhance that reputation, ensuring staff support, facilities maintenance, and effective solutions to deliver outstanding customer service and uphold quality standards.
What you will do in a typical week as Operations Manager:
1. Serve as Manager on Duty for a minimum of three days a week
2. Support Cafe Manager and Housekeeping Supervisor to ensure rotas are up to date and staffing needs are met
3. Review sales and revenue data for cafe, retail, and accommodation; create reports for the Centre Director and Finance Team
4. Oversee the Manager on Duty and On-call rotas, procedures, and responsibilities, ensuring proper staffing and support
5. Troubleshoot system issues, including EPOS, booking platforms, telephone/internet, and accommodation entry systems
6. Assist front-of-house during busy times, interacting with guests, processing sales, and answering questions
7. Liaise with contractors and suppliers
8. Represent the Rewilding Centre at various meetings within Trees for Life, facilitating communication and collaboration across departments such as Estate, Tree Nursery, HR, Finance, and Marketing
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