Job Title: Account Manager
Location: Chester (hybrid)
Hours: Monday - Friday: 8-5pm (30 min paid lunch)
Salary: Dependent On Experience
Holidays: 25 days
About my Client:
My client is a global packaging brand management company, focusing on driving innovation that delivers both efficiency and effectiveness throughout the packaging graphics lifecycle. They bring brands to life through strategic creative development and technical innovation.
Purpose of an Account Manager:
Be the day-to-day lead and escalation point for internal and external teams for a fast-paced and dynamic client, developing and managing relationships. Work with all stakeholders to deliver a set of best working practices that ensures timely and accurate delivery of all services to this client and ensure all expectations are met, alongside supporting the development of the account with the Head of Client Services.
Key Responsibilities of an Account Manager:
1. To develop strong, trusted relationships to establish, deliver, and evolve the company service model.
2. Provide the primary day-to-day contact and escalation point for all Client and the company account associated contacts.
3. Direct line management and support for the company’s Project Managers and any other client-facing company teams with their individual roles and responsibilities.
4. Provide accurate and timely category and team updates to the Head of Client Services through weekly one-to-one catch-up meetings.
5. Manage any project wash-up meetings with relevant stakeholders, following review with Head of Client Services.
6. Assume responsibility for all weekly and monthly reporting for Client. Provide Quarterly review data.
7. Assume responsibility for monthly financial checks and invoicing.
8. Support other Account Managers as needed through holiday and peak periods.
9. Gain a basic understanding of the Head of Client Services responsibilities specifically for this client to ensure cover can be provided in the Account Director's absence.
10. Work with Production and Project Management teams to provide detailed workload prioritization to ensure successful delivery in a fast-paced environment.
Skills Required for an Account Manager:
1. Exceptional client-facing and management skills with the ability to communicate concisely and effectively.
2. Significant project management background, with experience in retail packaging artwork a must. Knowledge of E-commerce, mock-ups, and print knowledge would be beneficial.
3. Proven background of working within a pressurized environment.
4. Minimum of 1 year experience leading a team.
5. Ability to multitask and prioritize time allocation across multiple stakeholder groups and active tasks.
6. Strategic thinking to enable effective decision making.
7. Tenaciousness, positivity, flexibility, confidence, and determination are all vital attributes for this role.
Interviews are being conducted as soon as possible for this vacancy, so if you are interested please get in touch as soon as possible and register your details with us.
Please note; we will not pass on any of your details without prior consent.
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