Working in partnership with Greater Manchester Mental Health Foundation Trust and MhIST (Mental Health Support Team), the Bolton Listening Lounge is a collaborative approach to providing mental health and wellbeing support from late afternoon into the evening. It provides a safe space for people who are experiencing mental distress or who feel that they are going through a personal crisis. Our service staff will offer low level calming interventions and one-to-one support to identify the cause of the emotional distress and to put in place a plan including signposting and referring on to other organisations and services.
We are looking for someone with knowledge and understanding of Mental Health conditions and their impact on daily living and a strong track record of working with individuals and their families to deliver positive outcomes. You will provide leadership to a small team of Support, Time and Recovery workers and demonstrate a commitment to a one team approach. You will have demonstrable experience of supporting staff or volunteers in their role and aptitude for managing professional relationships.
Main duties and Responsibilities
* To provide leadership, guidance, supervision and appraisal to a small team of STR workers.
* To be committed to providing an integrated one team approach to people who use our service and to work as part of a team to provide support to people using the Listening Lounge.
* To support STR workers to develop excellent recording and risk management skills.
* To provide support and advice to staff around safeguarding issues and work closely with the Service Manager on complex issues.
* To support workers in delivering targeted work with individuals to plan their support and achieve the goals and outcomes that are important to them, and to work with the wider Listening Lounge team to support the development and implementation of an action plan to support the individual.
* To monitor outcome tools and analyse relevant data to support the Service Manager in delivering on KPI’s as required. To produce outcomes-focused reports which evidence achievement and to adhere to timeframes at all times.
* To be responsible for the Health and Safety of STR workers on a day-to-day basis, including ensuring local policies and procedures are adhered to.
* To develop and maintain networks with other organisations and agencies in order to strengthen safe working practices for service users, in line with organisational and local policies and processes.
* To maintain accurate case records and up-to-date case files using the agreed case management and recording system (currently INFORM). To ensure information handling is compliant with GDPR law and FA policies and procedures.
* To manage risk and safeguarding effectively; closely monitoring all higher risk cases and routinely updating the Service Manager and other agencies as needed.
* To make a commitment to regular supervision, including the ability to be responsive to critical challenge, advice, feedback and direction.
Key information
* Employer: Family Action
* Locations: Bolton
* Role Type: Permanent
* Salary: 30 hours per week (part-time) Salary: £28,884, raising to £31,698 pro rata per annum (actual salary for part-time, 30 hours per week £23,419 per annum, raising to £25,701 per annum)
* Closing Date: Monday 13th January 2025 at 12:00pm
* Closing Time: 11.59pm
* Anticipated Interviews Week Commencing: Monday, January 20, 2025 - 12:00
* Anticipated Interview Date: Tuesday, January 21, 2025 - 12:00
* Employee Benefits: Annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays pro rata per annum. Up to 6% matched-pension contributions. Enhanced paid sick leave. Enhanced paid family leave provisions. Flexible working arrangements. All new starters have the right to make flexible working requests from day one of employment. Eye care and winter flu jabs vouchers. Cycle to work scheme. Investing in your professional development with ongoing quality training and career development opportunities. Our commitment to Equality, Diversity and Inclusion: We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required. We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action.
* Flexible Working Options: Part time
* Working Pattern Details: 4 x 2pm - 10pm shifts with some weekend work on a four-week rolling Rota.
* Would You Consider A Job Share For The Role?: Yes
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