We are looking for a pro-active Account Executive to join our growing client relations team.
Current Vacancy
The Role
Crescat Digital are looking for a passionate and enthusiastic member of staff for a permanent Digital Account Executive position. The role is full-time, with a mix of remote working and occasional days at our offices in Crawley. The position offers flexi-hours, a generous pension scheme, and exciting work with a team of talented and friendly people. On top of that, we offer private healthcare and a 4-day work week on completion of your 6-month probation.
Reporting to the Senior Account Manager, the Digital Account Executive will provide a supporting role in delivering excellent communication between the agency and a wide client portfolio.
This will be a fast-paced and varied role, with each day being different and pivoting as the day progresses, depending on client and business requirements. This role has a progression path from Digital Account Executive to Digital Account Manager.
What you should be able to provide the business:
* Adaptable and open-minded
* Willing to learn as the industry evolves
* Able to communicate effectively with team members at all levels, across various departments
* Genuine desire to help all areas of the business, to assist teams, and beyond, be successful and achieve the desired results (individually, as a team and as a company)
* Be passionate about their work and achieving great quality outputs, completing all tasks to the highest possible standards
What you should be able to provide the account manager:
* Be pro-active and take initiative where applicable
* Assist in building out a portfolio of department documentation for processes / procedures
* Assist in management of internal communications, knowledge sharing and client updates
* Assist in data gathering, testing and raising dev tasks / issues
* Assist in identifying enhancements / improvements within the department and processes, bringing new ideas to streamline and build further efficiencies and client satisfaction
What they should be able to provide the clients:
* Excellent communication and customer service
o Via phone, email, instant message, project management tasks or in person.
* Good organisation and time management
* Ability to interpret questions or information, including technical details, and communicate them effectively between relevant teams and clients
Any other notes / skills / requirements / responsibilities:
* Enjoys a challenge
* Analytical thinker
* Curious and eager to learn / understand things past the necessary minimum
* Great attention to detail
* Not afraid to ask questions
* Intuitive
* Good listener
Good to have, but not essential:
* Understanding of SEO / marketing processes and tools
o Google Tools – Analytics, Search Console, Ads, Tag Manager, Looker Studio
o SEMRush
o Screaming Frog
o Pagespeed Insights
o BrightLocal
* Experience / understanding of CMS systems
o Magento
o WordPress
o Umbraco
* Basic understanding of development workflows and terminology
Applying for the role:
We’ve set high expectations for ourselves when it comes to the wellbeing of our team, and want you to experience a positive, inclusive, and comfortable working environment. The result is a vibrant and energetic office that thrives on ingenuity and hard work, but also acknowledges the importance of a good work–life balance.
We ask that all applicants attach a current CV and cover letter, explaining your interest in the role, to be considered for interview.
Interviews will be conducted via a video call on Zoom OR in person at our offices in Crawley.
Our team works semi-remotely. However, there will be an occasional requirement to visit our Crawley office for internal staff days and client meetings. For this reason, applicants must live within a reasonable travelling distance.
*Applicants are required to be based around, and work in, the U.K.*
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