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Job Category:
Customer Service
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Yes
Job Reference:
0fdfdcce44eb
Job Views:
2
Posted:
26.03.2025
Expiry Date:
10.05.2025
Job Description:
Customer Service Coordinator / Order Processor
Salary: £37,100 per annum
Schedule: Monday to Friday, 37.5 hours per week - Hybrid (4 days in the office & 1 day from home)
Type: Permanent
Our prestigious Global manufacturing client based in Welwyn Garden City is looking to recruit a permanent Customer Service Coordinator / Order Processor.
Role Overview:
This role specifically sits within the direct Customer Services team, ensuring all customer queries and orders are managed effectively, delivering professional, friendly, and efficient Customer Service in line with our clients' 'Customer Promise'.
Responsibilities:
* Processing high volumes of orders accurately with appropriate charges.
* Working with customers to ensure orders are dispatched on time and in full.
* Managing customer expectations proactively via telephone/email.
* Logging customer queries, concerns, and complaints in the relevant databases.
* Raising POs on 3rd party suppliers as required to ensure timely dispatch.
* Following correct procedures when processing transactions.
* Maintaining procedures and databases to minimize errors and revenue loss.
Requirements:
* Order processing experience within a fast-paced customer service environment.
* Experience with SAP or an equivalent ERP system.
* Excellent attention to detail.
* Commitment to professional and personal development from day one.
Please apply with a copy of your CV.
About Us:
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice.
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