Job Title: Location Manager – Extra Care
Location: Wyken Court, Coventry
Hours: 36 per week
Salary: Up to £26,707 per annum
About the role
Extra Care housing provides a vital local resource to support older individuals with care and support needs to live independently. It is a sector of rapid growth and an exciting time of change for Anchor as we move our significant extra care housing portfolio forward to ensure it meets the needs of the older population for the next generation. Our offer for residents will fit with the principles of the Housing Customer Experience Strategy to ensure that residents are listened to, included and that we are responsive to their needs.
Extra Care communities provide a dynamic and diverse environment which aspire to be the best they can be to ensure that all residents love living in later life.
The post holder will be managing a designated location to ensure that services are delivered to a high standard, and that the location and accommodation remain safe and compliant.
The Location Manager role is diverse and involves working with departments across the organisation, managing contracted services and external relationships with key stakeholders and partners.
You’ll be responsible for:
* Managing properties and enabling residents to live independent lives.
* Letting properties, managing rent accounts, dealing with anti-social behaviour, fulfilling our Safeguarding responsibilities and ensuring repairs are carried out.
* Listening and responding to residents and partners with an aim to proactively deal with issues before they become a complaint.
* Taking ownership for a complaint and following the complaints process while keeping all parties informed.
* Leading on relationship management across the location, working collaboratively to find solutions and satisfactory resolutions.
* Maintaining resident and stakeholder trust and confidence in Anchor through effective communication, setting of expectations and delivery of outputs.
* Managing the location’s budget and service charge accounts ensuring residents’ homes are well maintained and repairs are completed to a high standard in a timely manner.
* Ensuring that the location is safe, with all health and safety checks and risk assessments carried out in accordance with policies and procedures.
* Working with external agencies and partners such as local authority commissioners, on-site care providers, social workers, and medical professionals to provide support to residents with a range of needs, ensuring they access the right services to help them continue to live independently.
* Encouraging all residents to have an up-to-date and relevant support plan that identifies their individual needs.
* Connecting with residents, helping them access health and social services, and encouraging inclusion in social events both internally and in the wider community.
Are you the one?
Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has great relationship management and communication skills.
Ideally, you will have previous housing or care experience and worked with vulnerable client groups, but that’s not as important as having the right attitude, resilience, ability to problem solve, and a willingness to learn.
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