Job Description
We are looking for an experienced Technical Field Engineer with a strong background in HPE ProLiant servers. You will serve as an onsite resident engineer, responsible for break-fix activity and maintaining hardware for a key client.
This role requires exceptional problem-solving abilities, excellent customer service, and the ability to work collaboratively in a fast-paced environment.
Key Responsibilities:
* Perform break-fix activities on HPE ProLiant servers and other hardware.
* Troubleshoot hardware and firmware issues on server and storage systems.
* Communicate effectively with customers, including senior stakeholders.
* Maintain strict adherence to security and data protection policies.
* Ensure SLA requirements and customer satisfaction metrics are met.
* Update and maintain detailed records in ticket-handling systems.
What You’ll Need:
* A minimum of 3 years of hands-on experience with HPE ProLiant servers.
* Proven service maintenance background.
* Full UK driving license.
* Strong customer service skills with the ability to simplify complex technical details.
* A proactive and organised approach to work.
Nice to Have:
* Knowledge of additional hardware (e.g. Dell PowerEdge, Brocade, HPE storage platforms)
* ITIL Service Management Foundation certification
* Experience with IT incident management
If you’re a highly skilled professional looking to join a dynamic team, we’d love to hear from you. Apply today to take the next step in your career!
#J-18808-Ljbffr