JOB TITLE – Senior Spa Receptionist DEPARTMENT – Spa CONTRACT TYPE – Permanent RATE OF PAY - £12.42 per hour, plus Elemis product commission HOURS – 22.5 hours over 3 days LOCATION – Newport, NP18 1HQ ID – Req5354 OVERVIEW - Join the ‘Greatest story in Hospitality’ by becoming one of our Senior Spa Receptionist ‘Hospitality Heroes’ in our award-winning Spa Team - just one of the fantastic opportunities we offer from ‘Manor to Marina’. OUR IDEAL HERO WILL HAVE - VTCT NVQ Level 3 in Beauty Therapy Experience in Microsoft Office, Outlook Minimum of 12 months’ experience as a Spa Receptionist Excellent communication skills, being able to confidently speak with guests and colleagues IMPLEMENTING OUR ‘YES YOU CAN’ PHILOSOPHY, YOU WILL - Carry out front of house procedures as per the daily checklists. This will Include opening/closing of the Spa Liaise with the Spa Therapists to ensure that treatment time guidelines are adhered to, and adjustments are made immediately to ensure the client’s journey runs smoothly Have a full and up-to-date knowledge of the Resort facilities, services, and events Coordinate a guest’s consultation records with the Therapists Ensure that all staff adhere to the Forum Spa dress code, and are professionally presented at all times Perform therapies for guests when there is a shortage of Spa Therapists due to sickness/annual leave BE RECOGNISED AND REWARDED - As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as - Access to career development training from day one FREE on-site parking Discounts on food & beverage and hotel stays Discounted leisure membership Free GP virtual appointment service 24/7 wellbeing helpline NEST pension scheme Social Club taff appreciation events Monthly and end-of-year awards GROW WITH US - As a Celtic Collection employee, you will be able to say – I am equipped, trained, and supported to do THE BEST JOB I CAN I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY RECRUITMENT INFO - In the event we receive a high number of applications, we reserve the right to close this campaign early. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Collection is an equal opportunities employer and welcomes interest from applicants of all ages.