Job summary Please apply for this vacancy via the St Catherines Hospice Website where you can find a detailed Job Description. Please copy and paste the information below into your search engine and this will take you directly to this vacancy on our website: https://stcatherineshospice.peoplehr.net/Pages/JobBoard/Opening.aspx?v0fcf45c4-87d3-4d0e-ba23-289b6582f225 Main duties of the job Are you an experienced Administrator looking for your next challenge? We have an exciting opportunity to join our friendly Clinical Services Support Team. The successful candidate will have current experience of working within a challenging administrative environment, with advanced ICT skills, (Outlook, Word and Excel). Call-handling or busy reception experience is essential. You will possess first-rate communication and organisational skills and an ability to prioritise workload, paying attention to detail is vital within this role. Excellent customer service skills and capacity to work on your own initiative, as well as part of a team are key. About us When you join St Catherines, youll be joining a supportive team all working towards a big ambition : to help everyone face death informed, supported and pain free. If that sounds like something youd find fulfilling, please apply today. Employees at St Catherines Hospice can enjoy a variety of benefits including: 25 days holiday, increasing with length of service to 30 days public holidays Option to buy or sell up to 1 week of annual leave Day off for volunteering Day off for moving house Blue Light Card Cycle to work scheme Eye test vouchers Generous Pension Up to 9% employer contributions or honour of NHS pension Enhanced maternity/adoption pay Life Assurance 4x basic salary Pay enhancement of unsocial hours Flu Jabs Counselling Offering Discounted Gym Schwartz rounds Wellbeing Supervision (aka clinical supervision) Career pathway and progression Date posted 07 November 2024 Pay scheme Other Salary £23,395 to £26,897 a year Contract Permanent Working pattern Full-time Reference number B0271-VA148 Job locations St. Catherines Hospice Grace Holland Avenue Pease Pottage Crawley West Sussex RH119SL Job description Job responsibilities The Clinical Administrators provide high-quality, efficient, wide-ranging, and flexible administrative support. Inpatient unit (nursing, medical therapies, medical team including Consultants and Clinical Support Services Manager) To ensure service flexibility and reliability, you will need to develop and maintain a clear understanding of the administrative needs and deliverables for each service area. Excellent communication and organisational skills, personal integrity, and the ability to model the hospice's values are integral to the role. Job description Job responsibilities The Clinical Administrators provide high-quality, efficient, wide-ranging, and flexible administrative support. Inpatient unit (nursing, medical therapies, medical team including Consultants and Clinical Support Services Manager) To ensure service flexibility and reliability, you will need to develop and maintain a clear understanding of the administrative needs and deliverables for each service area. Excellent communication and organisational skills, personal integrity, and the ability to model the hospice's values are integral to the role. Person Specification Qualifications Essential Educated to at least GCSE C in English and Maths. Administrative experience. Evidence of continuing personal and professional development. Desirable Additional computer skills qualifications e.g. ECDL Qualification (RSA) in Secretarial/Administration or equivalent Attitude and Behaviours Essential Willingness and desire to embrace change, innovation and progress to support patient care. Self reliant, highly motivated and able to take initiative. High standard of diplomacy, integrity and reliability. Problem solver and flexible creative thinker. Calm and capable approach to difficult situations. Willingness and ability to vary work hours when required. A positive assertive attitude to all aspects of work and development. Professional, confident and compassionate approach to work. Resilient practitioner with the ability to work under pressure at times. Willingness to learn new skills and undertake further study. related to role. Confidence and self-awareness of own limitations and professional boundaries. Ability to demonstrate and model St Catherines values in all aspects of work. Experience Essential Confident communicator. Excellent communication both verbal and written with the ability to communicate matters clearly and precisely. Lead challenging conversations with a sensitive and thoughtful approach. Ability to remain calm when speaking to recently bereaved families/carers. When speaking with family members or carers about conflicts within families, whether before or after a death, it is essential to remain impartial and neutral. Call handling experience. Experience and high-level skills range of information technology applications, databases, Zoom and Teams. Excellent organisational and time management skills. Experience of working across boundaries. Excellent attention to detail including proof reading. Ability to manage a variety of tasks concurrently. Understanding of confidentiality and data protection issues. Desirable Recent voluntary sector experience. Recent health care sector experience. Ability to use shorthand or other speed writing technique. Person Specification Qualifications Essential Educated to at least GCSE C in English and Maths. Administrative experience. Evidence of continuing personal and professional development. Desirable Additional computer skills qualifications e.g. ECDL Qualification (RSA) in Secretarial/Administration or equivalent Attitude and Behaviours Essential Willingness and desire to embrace change, innovation and progress to support patient care. Self reliant, highly motivated and able to take initiative. High standard of diplomacy, integrity and reliability. Problem solver and flexible creative thinker. Calm and capable approach to difficult situations. Willingness and ability to vary work hours when required. A positive assertive attitude to all aspects of work and development. Professional, confident and compassionate approach to work. Resilient practitioner with the ability to work under pressure at times. Willingness to learn new skills and undertake further study. related to role. Confidence and self-awareness of own limitations and professional boundaries. Ability to demonstrate and model St Catherines values in all aspects of work. Experience Essential Confident communicator. Excellent communication both verbal and written with the ability to communicate matters clearly and precisely. Lead challenging conversations with a sensitive and thoughtful approach. Ability to remain calm when speaking to recently bereaved families/carers. When speaking with family members or carers about conflicts within families, whether before or after a death, it is essential to remain impartial and neutral. Call handling experience. Experience and high-level skills range of information technology applications, databases, Zoom and Teams. Excellent organisational and time management skills. Experience of working across boundaries. Excellent attention to detail including proof reading. Ability to manage a variety of tasks concurrently. Understanding of confidentiality and data protection issues. Desirable Recent voluntary sector experience. Recent health care sector experience. Ability to use shorthand or other speed writing technique. Employer details Employer name St Catherine’s Hospice Address St. Catherines Hospice Grace Holland Avenue Pease Pottage Crawley West Sussex RH119SL Employer's website https://www.stch.org.uk/ (Opens in a new tab)