To be the airport for everyone whatever your journey
From £39,326 + Shift Allowance + £1,000 Flex Allowance + Up to 15% Bonus + Benefits
Are you our next Security Team Manager. We are looking for someone who can help us redefine what's possible for are our Security Operations team.
Reporting into a Security Operations Manager, the Security Team Manager role is responsible for effective leadership of a team of Airport Security Officers across the airport campus, to drive performance and customer service, through motivating, coaching and developing, and to deliver high levels of compliance and service as determined in the UK National Aviation Security Programme (NASP).
Be expected to communicate and deliver clear goals, objectives and expectations for the team, managing their performance using strong team leadership skills.
● Be accountable for a team of direct (18+) and indirect (30+) operational security colleagues. Lead the team to deliver customer service, performance and compliance standards, through real time coaching, feedback and a clear understanding of the technical and behavioural performance standards required.
● Create and maintain a sense of team, both as a representative of the Security Business Unit and as a member of the wider London Gatwick workforce.
● Ensure the effective deployment of colleagues on duty across all airport posts and resource according to operational requirements based on the presentation of customers and stakeholders, whilst ensuring the team are fully compliant with regulated training.
● Respond, control and contain security incidents and issues that affects both London Gatwick and its stakeholders (e.g., Retailers, Ground Handling Agents and Airlines) in a timely manner, escalating where required.
● Maintain a strong and open security culture throughout London Gatwick through positive relationships with all stakeholders, completing compliance audits and identifying opportunities for improvement, ensuring responsibilities are understood and aiding timely and appropriate rectification, providing support where required.
Proven experience in driving performance of teams in a high demand and fast paced regulated environment.
● Organised with administrative tasks and report writing to include personal action plans for team members, incident reports and disciplinary notes.
● Ability to manage and organise teams into a large-scale operation, ensuring all posts are manned to optimum resource levels.
● Ability to lead and develop teams, and individuals, to support their improvement, growth and drive internal talent progression.
● Please note this role will involve shifts
You will be required to successfully complete and pass the Civil Aviation Authority (CAA) Ground Security Operative (GSO), Ground Security Supervisor (GSS) and Digital National X-Ray Competence Test (DNXCT) initial training qualification and maintain competency at the required intervals stipulated by the regulator.
Our employees enjoy a range of personal, health and financial benefits, including:
● Performance-based bonus scheme
● High street shops and restaurant discounts
● Healthcare scheme
● Life and disability insurance
● Professional training to develop
● Discounted travel to work schemes
● At London Gatwick, our people are our biggest asset. We are an organisation that places diversity, equity and inclusion at its heart.