Job Description
Job Title: Sales Order Coordinator
Location: Clevedon, North Somerset
Job Type: Permanent
Hours: 37.5 hours
Hydro International, a CRH Company, is a leading global provider of advanced products, services, and expertise to help municipal, industrial, and construction customers improve their water management processes, increase operational performance, and reduce environmental impact. With over 40 years of experience and a reputation for engineering excellence, businesses and public bodies worldwide rely on our products, services, and integrated solutions to reduce flood risk, improve water treatment, and protect the environment from water pollution. We have a network of over 80 distribution partners and serve customers in more than 40 countries. As part of CRH Infrastructure Products, we are leading the water management industry with innovative, sustainable solutions and a safety-first mindset.
Responsibilities:
1. Assist and coordinate the post-order process for our full range of Stormwater Management products. This is a hybrid role, requiring three days per week in the office, with flexibility to work remotely the other days.
2. Carry out Stormwater post-order duties, particularly administering all relevant paperwork for orders received, placing orders, coordinating our requirements with suppliers and logistic providers, updating our database to reflect the current status of orders, and liaising with customers regarding delivery dates, outstanding payments, and/or technical information required to fulfill the order.
3. Raise final sales invoices to customers upon delivery.
4. Send customers proof of deliveries as requested.
5. Communicate with customers and vendors to coordinate delivery by telephone or email as required.
6. Perform duties in accordance with all relevant legislation, particularly the Health and Safety at Work Act, and apply the requirements of ISO45001.
7. Apply requirements of BS EN ISO 9001 and 14001 as appropriate within the areas of responsibility.
8. Other duties as reasonably required by the company.
Required Competence:
* Experience using database or contact management systems is integral to this role; previous experience is beneficial.
* Strong organizational skills to manage tasks effectively.
* A polite and professional telephone manner.
* Good communication skills, both written and verbal, are important as the role requires interaction with suppliers, logistic providers, and customers to ensure their requirements are met.
Skills & Attributes:
* Previous experience in office administration or sales coordination.
* Ability to negotiate with vendors and customers confidently.
* Language skills, particularly French, are highly desirable.
* A proactive and driven attitude with the ambition to grow within the company.
Benefits:
* Pension
* 2 x Life Assurance
* Sick Pay
* Employee Referral Scheme
* 25 days holiday + Bank Holidays
* Volunteer Program
* Values Committee and Social Events
* Flu Vaccines
* DSE eye tests
* Family leave (enhanced maternity & adoption, parental, paternity, etc.)
* Mental Health First Aiders and support programs
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