Customer Service & Internal Sales Support – Step Up Your Career in a Growing Business!
Location: Nottingham - Easily commutable from North Nottingham, Derby, Ilkeston, Heanor, and surrounding areas.
Job Type: Full-time, Permanent
Salary: £25,000 - £30,000
Working Schedule: Monday – Friday 8am-4pm or 8.30am - 4.30pm or 9am – 5pm flexible across those times (Office based)
Are you ready to take that next exciting step in your career? This is your chance to join a vibrant, fast-paced business where you’ll be right at the heart of the action – without being in a sales role.
This isn’t a sales position – instead, you'll be a key support to our Sales Account Managers, handling the vital administration and customer service tasks that keep everything running like clockwork. You’ll be joining a friendly, sociable team where development is encouraged, and your contribution really matters.
This role would also be ideal for someone with an interest or background in purchasing, procurement, or supply chain, especially if you've had experience dealing with orders, logistics, or coordinating with suppliers. It’s a fantastic opportunity to build on those skills in a new and exciting direction, in a role that still gives you great exposure to the operations side of a manufacturing business.
What You’ll Be Doing:
Acting as the go-to support for our Sales Account Managers – helping them succeed while you shine in your own right
Handling customer enquiries – no cold calling, just excellent service and relationship-building
Processing customer orders, credits, and invoices accurately and efficiently
Managing customer accounts in the ERP system and keeping all data up to date
Coordinating with internal departments to ensure smooth delivery and order fulfilment
Assisting with resolving customer complaints when needed
Following up on enquiries and helping maintain a high standard of service
Playing a key role in supporting both customers and internal teams
Proactively contacting customers to ensure their business needs are met
Obtain, evaluate and process all relevant information to handle product and service enquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Manage customers' accounts within the ERP system
Keep records of customer interactions and transactions
What You’ll Bring:
Previous customer service experience in an office setting
Any previous exposure to purchasing, procurement, or supply chain functions would be a bonus
Strong organisational skills and high attention to detail
Confident written and verbal communication skills
A proactive mindset and willingness to get stuck in
Comfortable using Microsoft Office, especially Outlook, Excel and Word
Previous experience within a manufacturing environment is advantageous
Basic Microsoft Office skills (especially Excel, Word & Outlook)
Good attention to detail with the ability to work in an organised and accurate way
Positive approach to customer services
Enthusiastic & willingness to learn
What’s In It for You?
Bonus & profit-sharing opportunities
25 days holiday + bank holidays
Company pension & life insurance
Flexible hours: 8am–4pm or 9am–5pm
Free on-site parking
A lively, welcoming workplace that’s buzzing with energy and potential
Ongoing career progression and development opportunities
Fantastic training and support available to help you succeed in the role
This is more than just a job – it’s a brilliant opportunity for someone who enjoys variety, thrives in a team, and wants to grow in a dynamic business that values your support and dedication. Whether you’re coming from customer service, procurement, or operations, this could be your ideal next step.
Apply now for immediate consideration and bring your skills to a team that truly values them