The future is exciting. Are you ready to join Primary Care Sheffield (PCS) as our new Operations Manager?
Growing collaboration within healthcare in Sheffield provides PCS with a wide range of working-at-scale opportunities which can improve patient pathways and reduce cost. In order to match our ambition with our ability to deliver our services effectively and safely, we require an experienced operations and people manager to lead our operations team; drive service providers and sub-contractors to deliver and make a significant contribution to individual and team performance.
It is your job to ensure our operations function meets their needs and delivers for patients. Therefore, your ability to influence people who you don’t line-manage, and to encourage them to coalesce around you and what you’re trying to achieve, is vital.
This is a responsible, varied and challenging role, suitable for someone who works well under pressure, is self-motivated and can multitask, whilst still working to a very high standard.
Main duties of the job
* Working collaboratively with service teams
* Responsibility for ensuring service operations run effectively
* Resolve issues when they arise quickly and efficiently
* Accountable for achieving contractual KPIs
* Work closely with Head of Service to identify growth opportunities
* Contribute and deliver tender responses, proposals, reports and presentations
About us
Primary Care Sheffield (PCS) is a GP-led organisation. Our shareholders are 75 GP practices in Sheffield covering over half a million patients. As well as providing a unified voice for general practice in the city.
General practice working at scale through PCS enables us to:
* Improve the quality of GP referrals into secondary care with the provision of education, support and referral guidance to practices across ten outpatient specialities
* Provide evening and weekend appointments, 52 weeks-a-year, with GPs, nurses, physiotherapists and phlebotomists at various locations around the city
* Deliver core general practice through the Clover Group of seven GP practices
* Operate 24hr ECG and vasectomy clinics and the NHS Health Checks programme for the city
* Provide governance and support to practices to enable them to work together in neighbourhoods
We're ambitious for our shareholders and so we continue to work hard, both with providers and commissioners, to find new ways of maximising positive patient outcomes and experiences.
Job responsibilities
* Working collaboratively with our service teams, taking responsibility for ensuring service operations run effectively and efficiently and in accordance with defined standards and frameworks. Resolve issues when they arise quickly and effectively minimising impact on services
* Be accountable for achieving contractual KPIs, quality compliance and financial performance
* To work closely with the Head of service to contribute towards the identification of growth opportunities for PCS through researching, analysing and interpreting the PCS operating environment and make recommendations for delivering services within and outside of Sheffield.
* Be responsible for the day-to-day implementation, development and maintenance of robust operational and information systems that support service delivery. Maintain compliance with Care Quality Commission regulations where relevant.
* Contribute to and deliver effective tender responses, proposals, reports, presentations to support business growth and service reporting with the support of the wider PCS Team
* Play a key role in turning a successful bid into an effective service by supporting the Head of Service in operational aspects of product/service mobilization.
* Work closely with the Clinical Director to ensure our services are clinically effective and safe; using their expertise to advise and guide you in decision making.
* Contribute to effective tender responses, proposals, reports, presentations, etc., to support business growth and service reporting.
* Ensure compliments, comments, concerns and complaints for the directorate are properly logged and manage their flow through the relevant process. Investigate complaints as directed by the clinical quality manager.
* Implement business continuity arrangements to ensure PCS responds, in the event of serious/major incident(s), to demands of the city-wide urgent care system.
* Be responsible for drafting and managing processes and procedures within the directorate, ensuring consistency and appropriacy.
* Undertake special projects, related to your area of expertise, as directed by the Head of Service.
* Demonstrate in-depth knowledge across all PCS products/services you are directly responsible for. Be an advocate for PCS services in our ACP and beyond.
* Deputise for the Head of Service both internally and externally where necessary.
* Work closely and effectively with the Business Intelligence Manager and other manager(s) to define, agree and produce regular reports/dashboards for internal and external consumption.
General
Any other duties as required which are commensurate with the post.
To ensure that all duties are carried out in line with PCS policies and procedures.
Where relevant, comply with the requirements of the Care Quality Commission.
Note: This job description is not exhaustive and may be added to or changed to from time to time following discussion and consultation with the post holder and line manager.
Person Specification
Circumstances
* Ability to travel within and around Sheffield/South Yorkshire
* Ability to work additional hours / work flexibly
* Full driving licence and own vehicle
Experience
* Knowledge of primary care, general practice and its connections with secondary care and commissioning
* Experience of end to end project management developing project plans, work programmes, establishing governance arrangements, working to tight project timescales
* Ability to influence people you don’t manage
* Experience of report writing and creating and presenting material to a diverse audience
* At least two years experience in a senior operational leadership role in healthcare
* Strong people management and leadership skills
* Comfortable with a high level of accountability
* Sound IT skills, especially MS Office applications
* Knowledge/experience of PCS and/or operators of similar services
* Experience of primary care working at scale
* Experience leading organisational change
Qualifications
* Educated to degree-level or equivalent
* Very good standard of oral and written English and mathematics (level 3 or above).
Behaviours and Values
* Commitment to deliver high quality, excellent value, effective and efficient services
* Calmness, flexibility and adaptability
* A systematic, methodical and sensitive approach to problem solving, taking into account diverse viewpoints
* Commitment to continuous professional development
* Honesty and openness in communicating with colleagues
* Transparency
* Willingness to learn from colleagues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£37,503.85 to £41,707.88 a year Pay point dependent on experience
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