Job Description
Chorley Group is a well established family owned and run motor dealer group, and we are looking for a motivated, enthusiastic Aftersales Manager to join our flagship dealership in Chorley.
The on target earnings for this role is between £50,000 and £55,000 pre annum.
What will I be responsible for?
Responsibilities
Joining our team as an Aftersales Manager, you will oversee our established aftersales departments whilst managing a team of technicians, service and parts advisors. Your day to day responsibilities will include:
1. Managing performance and development of all staff
2. Continually monitoring the performance of the aftersales department and driving any changes needed to grow and improve performance
3. Controlling costs in line with departmental and dealership objectives and business plans, ensuring that profit targets are achieved, margins maintained and expenses controlled, utilising all resource cost effectively.
4. Ensuring customers receive an excellent customer experience when visiting the aftersales team, and ensuring any customer concerns are dealt with efficiently and professionally
5. Setting dealership targets in line with manufacturer guidelines and standards
6. Ensuring all Company processes and procedures are adhered to, and implementing any additional processes needed to ensure the aftersales department is running legally and compliantly and in line with Company standards
7. Buying into our Company values and ensuring those values are integrated within the aftersales department
8. Maintaining a safe and healthy working environment; ensuring staff complies with Health and Safety requirements.
Who are we looking for?
As Our Ideal Candidate, You Must Be Able To Demonstrate Proven Experience As An Automotive Aftersales Manager Within a Franchised Dealership. You Will Also Require:
1. Ideally Nissan and / or MG franchise experience but this is not essential
2. Knowledge of Kerridge and RTC would be an advantage
3. A 'hands on' management style with helping to drive the team and business forward
4. A professional attitude at all times when dealing with customers
5. Excellent communication skills
6. Strong organisational skills
7. The ability to work under pressure in a busy environment
8. Impeccable manners
Salary is dependent upon experience and includes target based OTE.
Job Types:
Full-time, Permanent
Pay:
Up to £50,000.00 per year
Additional Pay
1. Bonus scheme
2. Commission pay
3. Performance bonus
Benefits
1. Company car
2. Company events
3. Company pension
4. Cycle to work scheme
5. Employee discount
6. Free parking
7. Health & wellbeing programme
8. Life insurance
9. On-site parking
10. Referral programme
11. Store discount
Schedule
Day shift
Ability To Commute/relocate
Chorley PR7 1NN: reliably commute or plan to relocate before starting work (required)
Experience
Motor Vehicle Aftersales management: 2 years (required)
Work Location:
In person
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