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La position
At Roche, we are passionate about transforming patients’ lives and we are fearless in both decision and action - we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigour, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.
We are united in our commitment to providing exceptional care and celebrating authenticity while embracing and celebrating our differences. Although we are all unique individuals, our curiosity and passion for delivering the highest quality care unites us. Come join us at Roche, where our mission is fueled by inclusion. Your journey begins now!
We are building a team of Mass Spectrometry Service Experts - technicians and scientists - who will be responsible for the customer support of our new Mass Spectrometry analyzer. This international team will do the cross-country support remotely and on-site in Europe and Middle East. Do you feel the passion, and would you like to be part of this new exciting journey?
Purpose:
We are currently seeking a highly skilled and experienced Field Service Engineer Expert (d/f/m) with mass spectrometry (MS) experience and liquid chromatography (LC) knowledge to join our international team. You will provide cross-border technical support to our customers in hospitals and commercial laboratories in the Middle East and Europe. Your role will involve implementation, preventative maintenance, repairs, and other service activities.
Responsibilities:
1. You will coordinate the technical installation of instruments, including site preparation, system testing, application of reagents, customer training, routine support, and handover.
2. You will contribute to complex, cross country, cross-functional and global teams, taking a leading role when required and navigating complex situations by applying a diverse skill set.
3. You are responsible for several Roche instruments, training, maintenance and repair, ensuring adherence to general guidelines for target agreements and economic efficiency.
4. You will handle customer and employee inquiries, resolving errors, complaints, and complex problems independently remotely and on-site. You utilise digital service tools to effectively solve problems.
5. You will ensure adherence to internal processes, and training/support concepts, while proactively introducing new ideas for optimization and engaging in knowledge transfer across stakeholders to ensure timely and high-quality information management.
6. Finally, you propose and implement activities aligned with customer satisfaction surveys and ongoing customer and business area feedback.
Who you are:
1. Master/Bachelor Engineer or Technical High school degree (e.g. medical technology, electrical engineering, mechatronics, chemical or biomedical engineering) or comparable technician training above average with good previous service experience in a related field.
2. You have a substantial level of experience as a field service engineer in the medical-technical environment in the laboratory diagnostics industry, preferably in liquid chromatography and quantitative mass spectrometry, and have advanced knowledge of electronics, hydraulics, and IT. Applicative experience is appreciable.
3. Excellent working approach with a strong customer focus.
4. Proficiency in building productive customer relationships within a complex matrix environment.
5. You have excellent interpersonal skills, reliability, and ability to communicate effectively at all levels. You have a strong analytical approach, target-oriented, meticulous, and organised.
6. Proficient/advanced problem-solving skills and ability to work under pressure.
7. Fluency in both French and English is mandatory.
1. Driver's licence B required (minimum of 3 years seniority).
2. Flexible approach to work and travel to and around Europe and the Middle East, based on European working hours.
Availability to travel up to 75% of the time.
You are based in the area of Paris, in close distance to an airport and open to travel to the Middle East area and diverse European countries on a regular basis.
If you are a highly motivated and experienced Mass Spectrometry Field Service Expert with a passion for providing exceptional customer support and possess the necessary technical expertise, we would love to hear from you. Join our team and contribute to our mission of making a difference in the lives of patients and healthcare professionals.
Qui nous sommes
Un avenir plus sain nous pousse à innover. Ensemble, plus de 100 000 employés à travers le monde sont dédiés à faire progresser la science et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Nos efforts aboutissent à plus de 26 millions de personnes traitées avec nos médicaments et plus de 30 milliards de tests réalisés avec nos produits de Diagnostique. Nous nous encourageons mutuellement à explorer de nouvelles possibilités, à favoriser la créativité et à conserver nos grandes ambitions, afin de fournir des solutions de santé qui changent des vies et ont un impact mondial.
Construisons ensemble un avenir plus sain.
Roche est un employeur offrant l'équité en matière d'emploi.
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