Pharmacy Support Worker Higher Level - Stores
Band 3
Main area: Pharmacy
Grade: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 350-TWS6157576-A
Site: Medicines Management Department
Town: Liverpool
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 01/12/2024 23:59
Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore, we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
Job overview
This is an exciting opportunity to be part of the Medicines Management Service in Mersey Care NHS Foundation Trust. The organisation has recently invested significantly in the team’s expansion to reconfigure the way we deliver our service. We would like you to join our team and be part of delivering the next stage of our exciting journey.
The Medicines Management team is well-established with a track record in delivering outcomes; our pharmacy support workers are key to ensuring this happens. The service supports physical health, mental health, and community care across a large geographical footprint.
We are looking for enthusiastic, flexible, and motivated individuals to join our team of pharmacy support workers. We have vacancies for permanent positions in our pharmacy stores and procurement service based at Maghull Health Park and supporting our clinical services across the Mersey Care footprint.
The stores and procurement team assists in the efficient and economical running of the pharmacy service by maintaining defined stock levels of pharmaceutical products within the pharmacy department and ensures the receipt, storage, and supply of medicines in line with regulatory standards.
Main duties of the job
The successful candidates will support the smooth running of the service ensuring that medication is ordered and audited safely, accurately, and in a timely manner. The post holder will be actively involved in undertaking audits in line with the safe and secure handling of medicines standards. You will be required to undertake a broad range of duties and full training will be provided.
We are looking for enthusiastic, flexible, and motivated individuals to join our team and welcome applications from experienced pharmacy support staff from any sector who have an interest in developing their professional career within a hospital pharmacy setting. There will be opportunities to develop your skills and experience, and we will provide full training and a well-structured support system, including robust individual and group supervision, personal development planning, and access to professional development opportunities.
You will be part of an expanding team of highly professional and dedicated staff whose aim is to provide an excellent, patient-focused service.
This role would suit someone who is committed to providing high-quality patient-focused care utilizing excellent communication and interpersonal skills to work within a large team.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales, and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction, and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable, and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce costs as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
1. To work in accordance with trust policies, procedures & standard operating procedures as appropriate.
2. To accurately and efficiently order & supply stock and named-patient dispensed medicines, including supply of compliance aids and patient information leaflets.
3. To follow up any outstanding orders for wards, clinics, and service users on a daily basis in line with standard operating procedures.
4. To follow up any outstanding items on supplier orders on a daily basis and escalate appropriately.
5. To be involved in the supply of clozapine to service users, including:
a) Dispensing of clozapine (including utilising compliance aids) in accordance with standard operating procedures.
b) Liaising with patients, the clozapine monitoring service, and clinical team regarding the appropriate supply of clozapine.
c) Receiving of clozapine blood results.
d) Issue of medication to clients at clozapine clinic.
e) Organising the request and receipt of up-to-date clozapine prescriptions.
6. To be involved in extemporaneous production of prescribed items where appropriate.
7. To participate in the dispensing and stock supply of controlled drugs.
8. To act as line manager to Pharmacy Support Workers (ATOs), including responsibility for management & clinical supervision; appraisals; leave; sickness absence; disciplinary and grievance matters; recruitment and selection decisions; personal and career development (including service specific training) together with involvement in investigations as required, ensuring mandatory training compliance.
9. To replenish sundry items within the dispensary on a daily basis.
10. To answer telephone enquiries from a wide range of staff groups with regard to prescriptions, medication top-ups, distribution and more.
Person specification
Qualifications
* Experience to NVQ3 or equivalent level and willingness to work towards.
* Maths and English level 2 qualification (e.g., GCSE or Functional Skills).
Knowledge/Experience
* Work experience in a pharmacy.
* Experience of dealing with the public.
* Demonstrates an interest in Pharmacy.
* Demonstrates an understanding of good time management skills.
* Understands the need for written policies and procedures.
* Has an understanding of the need for patient confidentiality.
* Knowledge of the NHS.
Values
* Accountability.
* Support.
* High professional standards.
* Responsive to service users.
* Engaging leadership style.
* Transparency and honesty.
* Discreet.
* Change oriented.
Skills
* Excellent organisational skills.
* Ability to multitask and change from one job to another frequently, working both independently and as part of a team.
* Ability to work under pressure.
* Customer care skills.
* Ability to prioritise workload and manage time effectively to meet specified deadlines.
* Excellent inter-personal skills.
* Ability to perform basic mathematical calculations in relation to work.
* Good time management.
* Ability to meet deadlines.
* Ability to travel between different sites.
* Ability to work individually and as a team player.
* Ability to work flexibly.
* Pro-active and displays initiative.
* Willingness and self-motivation to learn.
* Ability to deal with frequent interruptions.
* Ability to deal effectively with telephone enquiries.
* Attention to detail and a responsible attitude towards quality and accuracy.
* Professional manner.
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust’s guaranteed interview scheme you can indicate this in the personal information section of your online application form.
Should you require a reasonable adjustment to our recruitment process please email recruitment@merseycare.nhs.uk to ensure that measures can be put in place to support you.
The Trust expects all post holders who require an enhanced DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £13 per year and maintain registration. Trans applicants who require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team (01516761452 or email sensitive@dbs.gsi.gov.uk) with their application number once they have completed their DBS application form. The team can prevent any previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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