Join a leading service provider in strategic building repairs, planned maintenance, and improvements across the property sector. We're looking for a compassionate and proactive Resident Liaison Officer to be based in Norwich working across the East Anglia area.
Benefits:
* Competitive salary of £30k
* Company van provided
* Annual holiday increases after 1 year (up to 5 extra days)
* Long service awards for continuous dedication
* Perkbox (free coffees, cinema tickets, trips, and more!)
* Paid volunteer day each year for a worthy cause
Key Responsibilities:
* Attend resident surgeries, assisting with repairs and keeping residents updated.
* Organise consultation events and attend meetings.
* Identify resident vulnerabilities and liaise with housing officers or support services.
* Investigate complaints and ensure they are resolved efficiently.
* Keep residents and clients informed throughout the process.
Requirements:
* Experience working with vulnerable residents and adapting to their needs.
* Strong customer service experience.
* Full, clean driving license.
* Flexibility for travel and occasional evening meetings.
If you're passionate about delivering excellent service and making a difference in residents' lives, we'd love to hear from you. Apply now!
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