Apprentice Aftersales Advisor – Lexus & Toyota Guildford Salary £14,902.61 pa Learn skills that will set you up for life. Join our fun and friendly team as an Apprentice Aftersales Advisor and start earning right away while you gain your new qualifications. As the automotive industry changes and evolves, so will you − and we’ll be right there to support you. This is a place where you can explore new opportunities and career ambitions while learning from the best. What we can offer you 33 days’ annual leave, including bank holidays (pro rata), rising with length of service. Holiday buying scheme also available Retail discounts that save you money every day Gym discounts, cash healthcare plans, and a cycle-to-work scheme Car discounts for new and used purchases and servicing Flexible pension scheme and Sharesave scheme to grow your savings Family-friendly policies that help you spend more time with the people that matter A wellbeing programme to support you and your family An internal colleague recognition system to celebrate achievements A community volunteering day What you’ll do day to day The Aftersales department is a key area of our business which is vital to our success. As one of our Aftersales Advisor apprentices, you would play a key role in maximising our customers experience which in turn, will encourage their continued loyalty. This is a varied role where you will work with all departments, bringing a friendly and energetic approach to your daily work. Every day is different within our Afteresales Department, so you will have a varied role. Some of the day-to-day duties include: Customer service: Arranging bookings and appointments, interacting with customers face-to-face and on the phone. You will need to positively engage our customers during the time their vehicle is with us. Administration: Completing relevant paperwork for customer service and centre records. You’ll also need to prepare invoices and process warranty claims – don’t worry, we’ll train you on all of these Working in a team: Working with all relevant departments including workshop and management to deliver an amazing customer experience Upselling: Promoting the sale of accessories and service plans – again, we’ll teach you how to do this. Giving advice to customers who are having problems with their vehicles Taking sales orders from customers both face-to-face and over the phone Controlling the stock for vehicle parts and accessories Maintaining an ordered stock room Raising invoices for all the parts that have been sold Working with our internal teams to ensure the right stock is available at the right time We can teach you all of the points above, but ultimately, we’re looking for an enthusiastic, hardworking individual to join our team and embark on an exciting career. You’ll have excellent earning and progression opportunities available to you upon completing your apprenticeship – a fully qualified service advisor Training provided: Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres. Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications. Qualifications received On successful completion of this 16 months programme you will receive the following: Level 2 Customer Service Practitioner Standard BMW specific certifications Helpful skills and qualifications Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you. Punctual and being great at timekeeping Ability to work well under pressure Great team player and communication skills Drive to exceed targets GCSE (or equivalent) in Math's, English and Science Who we are Be part of something big Group 1 Automotive is on an exciting growth journey. We’re the largest partner in the UK for Mercedes- Benz, Volkswagen and Audi, and second largest for BMW & MINI. Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. In return, we recognise that the success of our business is because of our fantastic people. Which is why we’re committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.