Our client is a leading manufacturer of adhesives, supplying high-quality adhesives to customers worldwide, assisting customers with their specific bonding and sealing requirements.
They are seeking a Chemist or Engineer to provide Technical Support to customers, both in the UK and Europe. This is a site-based role.
Responsibilities:
1. Provide extensive technical support to UK & European distributor network, via phone, email and in person, visiting distributors, training staff and attending joint customer visits.
2. Technical service projects and supportive technical data generation, developing and implementing testing programs.
3. Maintaining and populating central knowledge database for product and application information.
4. Updating, populating and maintaining the master data file.
5. Availability for site visits to support sales staff technically.
6. Manning technical helpline telephone and tech support inbox.
7. Updating CRM database, forwarding sales leads to relevant salespeople and distributors.
8. Preparation of presentations and materials.
9. Hosting webinars and training sessions and hands-on demonstrations.
10. Handling of product quality complaints.
11. Attending exhibitions.
12. Assistance in promotional video filming activities.
13. Creation and control of technical datasheets.
14. Writing of technical articles and product PR in collaboration with marketing department.
15. Technical content creation for blog, brochures, distributor website etc. supporting marketing activities.
16. Creation of case studies, application profiles and product sales tools.
17. Identify and attend relevant conferences and exhibitions.
18. Identify and attend relevant training courses to enhance skills.
Candidate Profile:
1. Full driving license.
2. Able to work independently, with weekly supervision.
3. Ability to travel in UK and Europe.
In return they are offering an attractive package, 10% Pension, Bonus Scheme, PMI, Death in Service, 25 days holiday (3 to be taken at Christmas) and on-site parking.
Whitehall is the Recruitment Specialist for the Chemical, Polymer, Coatings and Life Science Industries.
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