You will join the Client Account Management "CAM" team. The main remit of this team is to retain and grow CSG's clients. The team is made up of 8 Account Managers who adopt a front of house role in managing client relationships, ranging from panel reviews/bids through to managing claims quality/KPIs/SLA/audits/complaints/conflicts. The role is full time and location blind, with some travel and working out of hours requirements due to the nature of client contact and events.
What you will do
* Retain and grow revenue for clients you have responsibility for
* Coordinating added value activities, including training and secondments
* Internal comms and connectivity for all activity relating to the client, including contact reports and proper use of CRM system
* Managing the impact of quality/KPIs/SLA/audits/complaints/conflicts
* Support and promote innovation to the client
* Manage client contact and CRM spend
* Provide input on client billing budget/rates/pricing/profitability
* Client cash collection
Who you are
* Excellent networking and CRM skills
* Evidence of strong team working and experience
* Ability to balance a strong client service ethic with internal business and operational considerations
* Able to demonstrate the ability to work collaboratively with colleagues
* Demonstrable commitment to continuous improvement in operational excellence, combined with the ability to balance commercial imperatives with quality control
* Ability to interpret, analyse and present key data analytics metrics to clients
* Alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive)
About DAC Beachcroft
We are a leading international legal business with over 2,900 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Milan, Rome, Singapore, Argentina, Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Malaysia, Brazil, Peru, Central America, the USA, Australia and Germany.
We are a broad-based commercial firm with a strong heritage in insurance, health and real estate. This is complemented by a fast-growing Business Advisory capability. We represent a wide range of clients, from household names to government departments and NHS bodies.
Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. For further details on our work and our culture, please visit www.dacbeachcroft.com.
What you need to know about applying
At DAC Beachcroft, we don’t just accept your differences we celebrate them. From bespoke solutions for our clients, to treating you like an individual. Our strength comes from your diverse ideas and bringing the whole you to work. So if you’re good at what you do, come as you are. We welcome direct applications and are happy to talk flexible working.
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