Description We currently have an exciting opportunity for an experienced Cloud Engineer to join our talented team where you'll play a vital role in delivering impactful digital solutions and ensuring the smooth operation of our AWS hosting platform. If you are a highly motivated technician who has a knack for problem solving and service optimisation and you thrive in collaborative environments then join us and take your career to the next level. As a Cloud Engineer, you will support, manage, and maintain the core infrastructure that underpins production services. You’ll act as second or third-line support for incidents, problems, and changes to solutions and services. You will autonomously manage a varied workload of both operational support and delivery-focused tasks, and own tickets through to completion or escalation when required. You may deputise for Senior Cloud Engineers in planning/project meetings when necessary. This role may also require some out-of-hours working due to production releases or scheduled maintenance, but any instances will be communicated and agreed upon with advance notice. At this role level, you will: • Provide specialist technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement. • Be responsible for preparations and support of IT operations solutions and services, according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle. • Coach and mentor junior team members. • Assist in the provision of first class services and consistent levels of capability, as required by the organisation. Responsibilities Responsibilities • Manage service components to ensure they meet business needs and performance targets. • Analyse and assess impact, and develop and document change requests. • Implement changes based on requests for change. • Show an awareness of the scripting tools and software that are available and currently in use. • Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions. • Diagnose and prioritise incidents, investigate their causes and find resolutions. • Own an issue until a new owner has been found or the problem has been mitigated or resolved. • Initiate and monitor actions to investigate patterns and trends to resolve problems, effectively consult specialists where required. • Determine the appropriate remedy and assist with its implementation. • Determine preventative measures. • Identify issues and risks associated with work. Qualifications Success Profiles We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements. Essential Experience 1. Can demonstrate experience of working with cloud platforms (AWS preferred) and DevOps tooling such as Jenkins, Terraform and Git. This includes explaining the impact of any technical decisions on the sustainability of the solution. 2. Ability to effectively analyse information to prioritise workload, identify risks, impacts and make informed decisions. Demonstrates strong problem-solving ability, accuracy and efficiency. Technical/Professional Skills This role is aligned to Service Designer within the Digital, Data and Technology Profession. Please review the following to understand the skill expectations - Infrastructure operations engineer - Government Digital and Data Profession Capability Framework (ddat-capability-framework.service.gov.uk) We will assess you against the following technical skills during the selection process: • Coding and scripting - (Level: Awareness) • Continual service improvement- (Level: Working) • Ownership and initiative- (Level: Working) • Availability and capacity management- (Level: Working) • Change management- (Level: Working) • Incident management- (Level: Working) • Service focus- (Level: Working) • Technical understanding- (Level: Working) Please note that only the first 3 technical skills listed will be tested at application stage: Coding and scripting; Continual service improvement; and Ownership and initiative. Behaviours • Leadership (Level 3) • Changing and Improving (Level 3) You can find out more about Success Profiles Behaviours, here: Success Profiles - Civil Service Behaviours (publishing.service.gov.uk) How to apply Apply online, you must provide a CV and Supporting Statement (of no more than 750 words ) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above. Should a large number of applications be received, an initial sift may be conducted using the CV and personal statement on the first experience criteria: Can demonstrate experience of working with cloud platforms (AWS preferred) and DevOps tooling such as Jenkins, Terraform and Git. This includes explaining the impact of any technical decisions on the sustainability of the solution. Candidates who pass the initial sift will have their applications fully assessed. We will test your behaviours, technical skills and experiences as part of the sift process, and if successful, you will be invited to an assessment and interview where we will test these again. Full details of the selection process will be made available to shortlisted candidates once the sift has been completed. Candidates selected for interview will be requested to provide a 10 minute presentation on the technical skills required, details of which, will be shared in advance of the interview. We aim to provide feedback on request, however; if we receive a large number of applications it may not be possible for us to provide feedback on your application if you are not invited to attend an interview/assessment. We will provide feedback on request to all candidates that attend an interview/assessment. Expected Timeline Sift - w/c 3rd March Interview - 19th - 21st March Location - In Person in either Dundee or Glasgow Reserve List In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months. About us Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here. We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. As part of the UK Civil Service, we uphold the Civil Service Nationality Rules. DDaT Pay Supplement This post is part of the Scottish Government Digital, Data and Technology (DDAT) profession and as a member of the profession you will join the professional development system. This post currently attracts a £5,000 annual DDAT pay supplement, applicable after a 3 months competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded. Working pattern Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be either Glasgow or Dundee. If you have specific questions about the role you are applying for, please contact us. Equality Statement Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation. Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitmentsocialsecurity.gov.scot. Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them. Further information Find out more about our organisation, what we offer staff members and how to apply on our Careers Website. Read our Candidate Guide for further information on our recruitment and application processes. The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade. Social Security Scotland’s recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition - Recruitment - Civil Service Commission (independent.gov.uk) If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you can make a complaint, by contacting Social Security Scotland at recruitmentsocialsecurity.gov.scot in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner. If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitmentsocialsecurity.gov.scot Apply before 2nd March 2025 at 23:55pm Contact Name - Resourcing Team Contact email – Recruitmentsocialsecurity.gov.scot