Job summary We are seeking a committed individual to work within the Therapies Administration Team (20 hours per week). You will be part of a small team responsible for covering all Therapy Reception areas, typing, managing patient records and other general administration tasks. The Therapies Administration Team supports all of STSFT sites SRH, STDH & CC. You will have previous clerical experience and excellent communication and organisational skills. It is essential you have the ability to organise and prioritise your own workload and achieve deadlines. You must evidence a good standard of education with numeracy and literacy at minimum GCSE C/4 Grade or equivalent, and have good keyboard skills. Knowledge of email and Microsoft packages is essential, knowledge of Meditech V6 is desirable. You will be adaptable to different areas in the Department and have a flexible approach. A knowledge /awareness of Data Protection & Information Governance guidelines is desirable and you will be willing to undertake any necessary training in these. You must have excellent customer service skills always displaying a professional, calm, polite & helpful manner promoting the Trusts ethos and core behaviours of delivering excellence. Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their applic ation. Please visitGov.UKfor further information Main duties of the job The Therapies Administration team is a small team which supports all of the Therapy Services (Physiotherapy, Nutrition and Dietetics, Speech and Language Therapy, Occupational Therapy, Podiatry and Orthotics). The team is responsible for providing reception cover as well as other administrative tasks. This involves arriving all patients for their appointments, departing the patients and booking their follow-up appointment if required. Some of the administration tasks are dealing with the post, managing external correspondence, generating and sending out standard letters such as DNA letters and discharge letters etc. You will also be responsible for dealing with enquiries from Clerical and Secretarial staff, Medical and Nursing staff, other Trust personnel and general enquiries from patients and members of the public both face-to-face and over the phone. You will be expected to rotate between varying reception areas across the Trust. The staff work a range of shifts:- 07:30-15:30, 08:00-16:00, 08:30-16:30 & 09:00-17:00. Monday to Friday. We do not support weekends or bank holidays. About us Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required. One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment. We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy. The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated. Date posted 22 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro-rata for part-time Contract Permanent Working pattern Part-time, Flexible working Reference number C9155-CSAC-0125-68 Job locations Trust Headquarters Sunderland Royal Hospital Sunderland SR4 7TP Sunderland Children's Centre Durham Road Sunderland SR3 4AG South Tyneside Nhs Foundation Trust Harton Lane South Shields Tyne And Wear NE34 0PL Job description Job responsibilities You will undertake general Reception duties along with other administrative support, required for the day-to-day running of the Therapy Service Departments. You will be expected to rotate between varying Reception areas across the Trust. You will also be responsible for dealing with enquiries from Clerical and Secretarial staff, Medical and Nursing staff, other Trust personnel and general enquiries from patients and members of the public both face-to-face and over the phone. PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE. Job description Job responsibilities You will undertake general Reception duties along with other administrative support, required for the day-to-day running of the Therapy Service Departments. You will be expected to rotate between varying Reception areas across the Trust. You will also be responsible for dealing with enquiries from Clerical and Secretarial staff, Medical and Nursing staff, other Trust personnel and general enquiries from patients and members of the public both face-to-face and over the phone. PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE. Person Specification Physical Skills Essential The Post will involve sitting in a restricted position at a computer for long periods of the working day, looking at a screen. Required to physically lift bags or boxes containing case notes, you will also be required to be able to file and retrieve case notes from a Library setting. Qualifications Essential Evidence of good standard of Education in numeracy and literacy at minimum GCSE C/4 Grade or equivalent (Level 2). Skills and Knowledge Essential Good oral, written and interpersonal skills for both reception work and answering telephone queries. Ability to use Windows-based IT systems at basic level. Standard keyboard/typing skills. Planning and organisational skills to manage own workload effectively. Evidence of good communication skills. Knowledge of e-mail and Microsoft packages. Excellent attention to detail and focus to ensure accurate input data. Desirable Knowledge of Meditech V6. Knowledge of Medisec. Knowledge/Awareness of Data Protection and Information Governance guidelines. Experience Essential Knowledge of patient administration systems acquired through on the job training and experience (NVQ Level 2 equivalent). Experience of working in a busy office environment with proven experience of prioritising workloads. Experience of working as part of a team, co-operating with other team members to achieve deadlines. Desirable Knowledge of the NHS. Other Desirable Please provide a contact telephone number. Person Specification Physical Skills Essential The Post will involve sitting in a restricted position at a computer for long periods of the working day, looking at a screen. Required to physically lift bags or boxes containing case notes, you will also be required to be able to file and retrieve case notes from a Library setting. Qualifications Essential Evidence of good standard of Education in numeracy and literacy at minimum GCSE C/4 Grade or equivalent (Level 2). Skills and Knowledge Essential Good oral, written and interpersonal skills for both reception work and answering telephone queries. Ability to use Windows-based IT systems at basic level. Standard keyboard/typing skills. Planning and organisational skills to manage own workload effectively. Evidence of good communication skills. Knowledge of e-mail and Microsoft packages. Excellent attention to detail and focus to ensure accurate input data. Desirable Knowledge of Meditech V6. Knowledge of Medisec. Knowledge/Awareness of Data Protection and Information Governance guidelines. Experience Essential Knowledge of patient administration systems acquired through on the job training and experience (NVQ Level 2 equivalent). Experience of working in a busy office environment with proven experience of prioritising workloads. Experience of working as part of a team, co-operating with other team members to achieve deadlines. Desirable Knowledge of the NHS. Other Desirable Please provide a contact telephone number. Employer details Employer name South Tyneside and Sunderland NHS Foundation Trust Address Trust Headquarters Sunderland Royal Hospital Sunderland SR4 7TP Employer's website https://www.stsft.nhs.uk (Opens in a new tab)