18Recruitment are working with a leading Residential Estate Agency and Property Management company with office across Birmingham and the West Midlands. They are currently going through large growth plans and are seeking a highly experienced Property Manager, either at mid to Senior Property Management level of experience. This position gives huge potential with a forward thinking company and to be part of a family run business, and not just a number.
Key Responsibilities
* Manage tenant communications, addressing inquiries and resolving issues promptly while maintaining excellent phone etiquette.
* Prepare and manage budgets, monitor expenses, and ensure financial targets are met.
* Utilise Alto software for data entry, reporting, and tracking property performance metrics.
* Train, supervise, and mentor staff members in administrative tasks and customer service best practices.
* Collaborate with maintenance teams to coordinate repairs and improvements efficiently.
* Oversee the day-to-day operations of multiple properties, ensuring they are well-maintained and compliant with regulations.
* Develop and implement strategies for property management that enhance tenant retention and satisfaction.
* Conduct regular property inspections to identify maintenance needs and ensure high standards of cleanliness and safety.
Requirements
* Strong administrative skills including proficiency in data entry and office management tasks.
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