Posturite have developed long-standing relationships with many FTSE client and government bodies as the leading UK provider of ergonomic services. With a turnover in excess of £40m there is a need to engage with these clients regarding unpaid invoices due to client oversight or errors on the invoices raised. As the business has been growing we are looking to expand our team to add resource, joining a team of 5 Credit Control Assistants to chase debt owed and solve any invoice queries.
?Key Responsibilities:
Call companies to make them aware of the outstanding debt & chase for payment
Take phone calls for credit control queries
Resolve any hardcopy queries that come in via post
Efficiently rectify any possible duplications by liaising with customer services to keep duplications down to a minimum & investigating efficiently
Sending copy invoices as requested.
Amending invoices that may detail the incorrect information
Tackling old debt (3 month +) to try & resolve any ongoing problems that had delayed payment up until now
Sending out statements at the beginning of each month
To ensure that all overdue debt (especially 90 day) is kept as low as possible
To ensure that customers queries are dealt with in a polite & efficient manner
Maintain monthly meetings with Sales Account Managers to keep good communication to gain an understanding of the account...