A vacancy has become available for the role of Integrations Support Technician. The primary purpose of an Integrations Technician is to handle break/fix cases that are raised via phone call/email from internal, clients and 3rd parties. There is also the onboarding of integrations with new and existing clients. Roles and Responsibilities Handle break/fix cases raised into the Help Desk. Liaise with 3rd Parties to provide updates and aid in resolution of break/fix cases and any other queries. To update documentation where variances or outdated procedures are found. Follow the Development Ticket process where cases are required to be handled by Development. Assist in the Pilots process of newly instated Integrations or updated existing Integrations. Carry out the onboarding process of Integrations for new and existing clients. Liaise with other intra Support departments i.e. Data or 1st Liaise with the Projects team regarding break/fix on new/ongoing Integrations challenges. Liaise with the Partnerships team regarding new/ongoing projects and onboarding. Liaise with the Partnerships team regarding queries/concerns regarding 3rd Where required, handle escalated cases within the Integrations Priorities queue. Assist colleagues with Integrations queries and break/fix queries. Assist clients with small training sessions regarding Integrations. Any other reasonable requests from the leadership team. Required Skills and Experience Minimum 2nd Line Technical experience. Strong customer service skills. Ability to complete overall analysis of ticket flows. Ability to handle high workload. Ability to seek answers where answers are not known. Ability to adapt and overcome challenging situations. Appropriate time management skills. Adherence to Staff and Office policies. Location & hours of work This is an office-based role at Bridgehead Business Park, Hessle, working 37.5 hours per week. Application deadline: 21st November 2024 (this may be brought forward depending on applications).