Ready to Make a Real Impact? Join Our Team and Be Part of a Great Place to Work!
Are you passionate about customer service and eager to make a difference? Imagine a career where you’re not only contributing to an award-winning company but also truly changing lives. If you have experience in housing income, benefits, or a related field, we’d love to hear from you!
About the Role:
Our welcoming, high-performing income management team is dedicated to providing critical support and guidance to customers on benefits, income maximization, and rent payment assistance. Every day, you’ll tackle a range of cases from straightforward to complex, ensuring a dynamic and fulfilling workload. In this role, your work will go beyond financial assistance—it's about building trust, fostering relationships, and empowering customers to sustain their tenancies and build brighter futures.
What We’re Looking For:
* Experience in housing, income management, or benefits advice
* A knack for problem-solving and the ability to work independently while collaborating with others
* Knowledge of housing benefits, universal credit, and welfare reform legislation is a plus
* Outstanding communication skills that build trust and engagement with customers and colleagues alike
* A positive, proactive approach with the ability to prioritize tasks and deliver the best customer experience
* A drive to find personalized solutions for customers, including negotiating effective repayment arrangements
* Strong IT skills, attention to detail, and a commitment to excellence
* A full driving license and access to a vehicle
The Details:
* Contract Type: Full-time, 13-month fixed-term contract
* Location: Covering Tewkesbury, Gloucester City Centre, and surrounding areas
* Enhanced DBS Check: Required for successful applicants
* Closing Date: 29th November 2024
* Interviews: Held at our Shannon Way office in Tewkesbury
Benefits of belonging at Bromford
Joining Bromford isn't just about a job; it's about a community that values you. Here's a glimpse of the benefits you'll enjoy:
🌴 27 days annual leave, plus bank holidays and the option to buy or sell up to 5 days leave each year
💰 £500 personal allowance to spend on your choice of benefits such as private medical cover, critical health insurance, dental treatment and gym membership
🎉 A Performance Related Pay scheme based on organisational and individual performance
🛍️ Retail discount schemes to help you save on spending such as food shops, clothing and technology
⚕️ A wellbeing app that gives you access to free virtual GPs, 24/7 mental health support and rewards for healthy habits
💼 A choice of two pension schemes, with employer contribution rates of up to 10% of salary
Why You’ll Love This Job:
This is a vital role where you’ll make a tangible difference, helping to provide safe, secure, and warm homes to over 100,000 people. You'll be part of a team that values trust, empowerment, and community impact. With the chance to engage deeply with customers, you’ll play a key role in shaping their journeys toward stability and growth.
Don’t Wait—Apply Today!
We may close the advert early if we receive strong interest, so don’t miss out on this opportunity. Join us and help shape the future for our customers and communities