Performance & Insights Manager Customer Experience
Newcastle upon Tyne with hybrid working, currently 2 days office based and 3 days at home
Permanent, full time (37.5 hpw)
Earn circa: £50,000 pa depending on skills and experience, with brilliant benefits including health cash plan and Wagestream!
Home, a place where you belong
Are you passionate about making things run like clockwork? Love using data and insights to drive real impact? If youre ready to lead a team that keeps everything ticking in our Customer Service Centre (CSC), this could be the perfect next step for you!
Were looking for a Performance & Insights Manager to make sure our customer service centre is always one step ahead. From forecasting, planning and scheduling to real-time performance management, youll ensure our team has everything they need to deliver amazing service. More than that, youll inspire them by coaching and leading to make every customer interaction even better. If you thrive on continuous improvement, love problem-solving, and get a buzz from seeing your team succeed, youll feel right at Home here.
What youll do
1. Forecast, planning, schedule, and manage real-time performance to keep customer service seamless
2. Lead a team to deliver efficient, value-for-money solutions that make a real difference
3. Turn operational performance data into actionable insights that improve experiences
4. Work ...