Job IntroductionIn a NutshellWe are actively seeking a Spa Housekeeping attendant who will be responsible for providing a first class level of hospitality to our Exclusive Spa Members, Spa Day guests and hotel residents by maintaining the cleanliness, appearance and overall provision of guest supplies within the spa areas.You will be passionate about delivering professional, efficient and exceptional guest service at all times and will also possess strong organisational skills with a keen eye for detail.Role ResponsibilityLots to do but lots of funProviding a first class level of hospitality to our Exclusive Spa Members, Spa Day guests and Hotel Residents and to exceed the expectations of all our guests by providing the very best standards of customer service & cleaningEnsuring that all the changing areas are clean, tidy and stocked with towels and bathrobesTo always be present in all public areas & ensuring that cleanliness standards are maintained at all times both front of house and back of houseTo anticipate client needs whenever possible to enhance quality service and in turn ensure client satisfactionMaintain regular and effective communication within your team and at all levels throughout the businessTo undertake any other reasonable duties as required by the management teamThe Ideal CandidateAre you right for us?Have the highest of standards towards cleaning and presentationDemonstrate a passion for delivering exceptional guest serviceWork with flexibility and enthusiasm for the professionBe a team playerBe eligible to work in the UK Package DescriptionAnd now for the good stuffHospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:Competitive salary, benefits and we pay above the Real Living Wage.29 days holiday (increasing with length of service)We operate a discretionary service charge system.50% Discount on food and beverage across all Exclusive propertiesReally big discounts of room nights across all Exclusive propertiesPERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.Meals on duty provided for freeRecognition and rewards schemeAccess to our learning platform including great training and development programs.Free gym access + where available dedicated classes.B Corp accredited and commitment to improving our People, Product and Planet.Free downloads to newspapers, magazines and booksCycle to work schemeAbout the CompanyAre we right for you? We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat. We need extra milers. So if you think the job description is all you have to do, then we’re not for you. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.