Motor Claims First Response - Customer Advisor
Motor Claims First Response - Customer Advisor
Apply locations Leeds, United Kingdom
Time type: Full time
Posted on: Posted 2 Days Ago
Job requisition id: 334450
Primary Details
Time Type: Full time
Worker Type: Employee
Leeds/Hybrid
The Opportunity
In this fast-paced and rewarding role, you will be responsible for engaging with customers, claims teams, and third parties to effectively and efficiently manage motor claims. As the first point of contact for our customers, you will play a critical role in providing exceptional customer service. Your primary responsibility will be to record and manage new motor incidents while ensuring customers receive timely, accurate, and empathetic support throughout the process.
Our Claims team is a dynamic, high-performing group, constantly adapting to the evolving needs of our business and customers. With over 500 talented professionals across the UK and Europe, we are proud to represent the strength and diversity of QBE. Handling over 200,000 claims each year, we are a market leader known for our excellence, technical expertise, and commitment to delivering outstanding customer service.
If you're passionate about making an impact and shaping the future of claims, this is the place for you!
Your new role:
* Serve as the initial contact for customers reporting motor incidents.
* Accurately log incident details into our system, ensuring all necessary information is captured.
* Provide clear and concise guidance to customers, helping them navigate the claims or incident process.
* Provide clear and timely updates to customers throughout the claims process.
* Build and maintain strong working relationships with both colleagues and external partners will be key to your success.
* Maintain a high level of professionalism and customer service at all times.
* Adhere to company policies and procedures to ensure a smooth and efficient customer experience.
About You
Don’t worry if you don’t have prior experience – we’ll provide comprehensive training to set you up for success. What matters most is your positive attitude, attention to detail, and the drive to contribute to the team’s success!
* Excellent organisational and time management skills.
* Good communication skills, both verbal and written.
* Ability to prioritise and manage workload efficiently with a keen eye for detail.
* Ability to handle sensitive situations with empathy and professionalism.
* Knowledge of Word and Excel.
* Previous customer service experience is preferred but not necessary.
We have an excellent training program lined up for you, and your role will officially begin in May 2025!
Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.
What next?
If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.
We believe this is our moment – what if it was yours too?
APPLY NOW and let’s make it happen!
Skills:
Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
About Us
We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 27 countries around the world.
#J-18808-Ljbffr