1. Expertise in Ericsson Products and Solutions:
o In-depth understanding of Ericsson’s product portfolio, including telecommunications equipment, software solutions, and services.
o Specialized knowledge in specific Ericsson technologies such as 5G, LTE, cloud infrastructure, network management systems, etc.
o Stay updated with the latest developments and advancements in Ericsson’s offerings and industry trends.
2. Technical Guidance and Support:
o Provide technical guidance, support, and advice to internal teams, customers, and partners.
o Assist in product design, deployment, configuration, and troubleshooting activities.
o Serve as a point of contact for resolving complex technical issues and escalations.
3. Solution Design and Implementation:
o Collaborate with sales and pre-sales teams to understand customer requirements and design tailored solutions.
o Participate in solution architecture design, feasibility studies, and proof-of-concept demonstrations.
o Support solution implementation, integration, and testing activities.
4. Training and Knowledge Sharing:
o Develop and deliver training sessions, workshops, and technical documentation for internal and external stakeholders.
o Act as a mentor to junior team members, sharing expertise and best practices.
o Contribute to knowledge management initiatives by documenting lessons learned, technical insights, and solution blueprints.
5. Customer Engagement and Relationship Management:
o Build and maintain strong relationships with key customers and partners.
o Act as a trusted advisor, understanding their business needs and providing strategic recommendations.
o Gather feedback and insights from customers to drive product improvements and innovation.
6. Collaboration and Cross-functional Leadership:
o Work closely with cross-functional teams such as product development, marketing, and operations to drive business objectives.
o Lead technical workshops, review meetings, and collaborative sessions to align on goals and strategies.
o Champion a culture of innovation, continuous improvement, and knowledge sharing within the organization.
7. Industry Thought Leadership:
o Represent Ericsson at industry events, conferences, and forums as a subject matter expert.
o Contribute to thought leadership initiatives through whitepapers, articles, and speaking engagements.
o Stay engaged with industry standards bodies, academic institutions, and research communities to drive innovation and thought leadership.
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