At Nationwide we help you build a career, not just a job. There are so many ways that you can develop, progress, and contribute to our success from learning and growing. Many of our contact centre colleagues progress into other roles, taking their new skills to support our customers in the moments that matter most to them. When you push for high performance - from yourself and those around you - you thrive at Nationwide.
You will be working 35 hours per week, between the hours of 8am-8pm, Monday to Sunday, with shift patterns typically based on a 3-week rotation of early, mid and late shifts. You will also need to be available to work weekends and bank holidays.
The start date will be the 24th February 2025 and you will be based in our Swindon office. You will be required onsite for the first 4 weeks during your initial training. Due to the structured training programme, no holiday can be taken within the first 6 weeks of your start date.
At Nationwide we offer hybrid working wherever possible. Following training, for this job you'll spend at least two days per week based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you'll be doing
1. Navigating the world of banking, providing expert guidance and support to Customers.
2. Solving complex financial queries, turning challenges into opportunities for Customer satisfaction.
3. Building meaningful relationships with Customers, becoming their trusted support in the labyrinth of financial services.
4. Thrive in a fast-paced environment where your decisions can make a real difference in people's financial lives.
5. Experiencing the thrill of working in a sector that's constantly evolving, with new technologies and trends to conquer.
6. Embracing the challenge of meeting our goals, with the satisfaction of knowing you're helping to shape the future of banking.
About you
You might have Customer service experience or other transferable skills which will make a difference to our Customers. Working with high volumes of calls requires resilience, patience, and an ability to solve a wide range of problems.
To provide our Customers with simply brilliant service, you will need:
1. Strong empathy and resilience, excellent communication, and flexibility to effectively interact with Customers and resolve their issues.
2. The ability to quickly identify and resolve Customer issues, often requiring critical thinking and the use of available resources.
3. A Customer-Centric Approach - Prioritising Customer satisfaction by actively listening, providing efficient solutions, and ensuring a positive Customer experience.
4. Proficiency in using various software applications and handling digital communication efficiently.
5. Great knowledge retention about our products and services to provide accurate and helpful support.
6. A flexible team player, playing your part in the wider team to meet customer needs.
Our Customer First behaviours are all about putting Customers at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these:
1. Say it straight - This is about being honest and direct with good intent.
2. Push for better - This is about aiming high and constantly looking for better in how we work together.
3. Get it done - This is about prioritising what will have the greatest impact and taking accountability for delivering on the end-to-end outcome.
The extras you'll get:
1. A personal pension - if you put in 7% of your salary, we'll top up by a further 16%.
2. Up to 2 days of paid volunteering a year.
3. Life assurance worth 8x your salary.
4. A great selection of additional benefits through our salary sacrifice scheme.
5. Access to an annual performance related bonus.
6. Access to training to help you develop and progress your career.
7. Wellhub - Access to a range of free and paid options for health and wellness.
8. 25 days holiday pro rata.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. We encourage you to let us know if there are any adjustments we can make during the application or interview process.
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