Role: Administrator
Location: Barnstaple
Pay Rate: £12.21 per hour
Contract: Full time, Temporary
Acorn by Synergie are recruiting for an Administrator for a role based in Barnstaple. The role will involve speaking to members of public processing applications and providing customer service.
Working hours will be Monday to Friday 9am - 5pm.
Job Duties:
Deal with enquiries from customers
Keep records up to date and manage these effectively with other work streams / competing demands to meet all deadlines
Work closely with supervisors on daily basis on service failures / alerts, to be able to effectively deal with missed collection reports
Be responsible for customers' sensitive personal data, take personal responsibility to ensure its absolute confidentiality and security
Dealing with assisted waste & recycling application and renewals
Resolve case reports and respond accordingly.
Provide support to colleagues as and when required by manager and during periods of high demand
Person Specification:
Minimum of five GCSEs or equivalent at grade C or above (inc. English and Maths) or proven equivalent work experience
Minimum of one years relevant work experience (in general administration / updating systems)
Level two NVQ in customer service or relevant experience
Have customer-focused approach to dealing with service requests / reports
Ability to prioritise tasks and plan / schedule own workload driven by both customer need and ser...