Operations Manager - Retirement Living
City: Birmingham, B15 1LZ
Salary: £60,606 per annum
Hours: 35 per week
Contract: Permanent
Are you a passionate leader with experience in housing management and a commitment to improving the lives of older people? If so, we want you to join us as anOperations Manager - Retirement Livingand lead the delivery of a high-quality housing management services that meets the needs and aspirations of our Retirement Living customers. You'll oversee the proactive management of our buildings and estates while adopting alandlord-first ethosto address wider housing management issues.
Responsibilities include, but aren't limited to:
1. Leading a team ofRegional Managers and a Specialist Accommodation Managerto deliver excellent housing management services that are responsive to the needs of our customers.
2. Ensuring that tenant voice influence the services that we deliver and how we deliver them, with a focus on driving positive tenant satisfaction.
3. Ensuring effective housing management policies and procedures that support tenants facing tenancy-related challenges....