Job Title: Support Assistant
Location: Supported Housing Unit
Job Summary: The Support Assistant is responsible for delivering Service User centered support in accordance with management direction and in compliance with company processes and procedures.
Requirements:
1. Must be a driver; motorcycle considered.
2. Full time and part time shifts available.
3. Competitive hourly rate depending on experience.
4. 28 days annual leave (pro rata for part-time hours).
5. Company Pension Scheme.
6. Mileage paid for business use.
7. Car business insurance paid.
8. Enhanced Adult Workforce DBS paid.
9. Paid training – mandatory and care certificates.
Key Responsibilities:
1. Support the Manager, Team Leader, and Senior Staff in day-to-day operations of supported housing unit(s).
2. Maximize Service User (SU) interests by liaising with internal and external stakeholders and implementing each SU's support plan.
3. Safeguard the rights and dignity of each SU.
4. Foster a positive environment in which SUs are actively engaged.
5. Conduct daily assessment of SUs' mental and physical state; update associated records and inform management.
6. Support SUs to build their confidence, self-esteem, and ability to manage their mental health symptoms.
7. Deliver personal physical and mental support to SUs.
8. Promote SUs' health and assist in their accurate medication.
9. Promote SUs' hygiene and personal presentation.
10. Support SUs with developing social skills and future independent living.
11. Assist SUs with their daily living skills and domestic chores.
12. Help SUs schedule and attend appointments and daytime activities.
13. Support SUs in using public transport.
14. Encourage and motivate SUs into employment, voluntary work, and/or education.
15. Maintain the cleanliness, quality, security, and safety of each home and individual service user accommodation.
16. Accurately and timely update SUs and house records.
17. Conduct regular two-way communication with SUs and management.
18. Key Work with designated SUs and deliver specific support as outlined in their support plans.
19. Achieve individual objectives set by the company.
20. Enhance current operations through continuous improvement.
Generic Duties:
1. Maintain confidentiality of all information unless otherwise permitted by management.
2. Full compliance with the company’s vision, values, policies, and procedures.
3. Compliance with legislation and GSCC Code of Conduct as reflected in company procedures.
4. Undergo training and professional development as directed by the company.
5. Work in a manner that promotes teamwork and a collegial environment.
6. Actively promote the company’s image and brand.
7. Perform other duties as assigned by management.
Qualifications:
1. Preference for QCF Level 2 or equivalent in Health and Social Care with a minimum of two years of experience in care-working within a supported living environment.
2. Strong living skills that can be transferred to service users (i.e., daily living skills).
3. Competence in the use of Microsoft Office and Internet applications.
4. Strong spoken, listening, and written English communication skills.
5. Full driving license desirable and use of own car to transport Service Users.
All staff must respect the confidentiality of all matters that they might learn in the course of their employment and ensure compliance with the Data Protection Act 1998 and the Health and Safety at Work Act 1974.
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