Job Description - Tenancy Support Officer (241834)
Location: Kendal, Cumbria
Type: Permanent - Full time (37.5 hpw) or part time
Pay: £24,299 per annum plus brilliant benefits including Health cash plan!
Home, a place where you belong
We have a fantastic opportunity to join our team here at our South Lakes Next Steps Accommodation programme. The South Lakes NSAP is our supported accommodation service in Kendal. We’ve been open just over three years now and it is fantastic to see the differences we’ve made and continue to make daily, to our customers' lives.
If you are someone who really cares about people; you are willing to go the extra mile to support someone to achieve something big or small; you’re tenacious; you’re someone that wants to give people a chance to be the best they can possibly be…. Then this may just be the role for you.
Here at the South Lakes NSAP, we support people who have been homeless or are at risk of homelessness. Understanding each customer's unique story is key in the role of a Support Worker.
Typical day as a Support Worker:
* Assisting customers with practical, daily living tasks to develop their independence, helping them to achieve the goals, aspirations, and outcomes documented in their support plans.
* Running customer activities in the service, encouraging customers to interact with others and build the skills they need to achieve independence.
* Supporting customers to access external groups and agencies to build their own support networks for when they are ready to move into independent accommodation.
* Helping customers build the skills they need to maintain permanent independent accommodation, including budgeting, paying bills, setting up utilities, and cooking healthy meals.
* Liaising with external agencies to provide the support your customers need to hit their goals.
* Working with customers to secure permanent accommodation.
Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!
You have:
* A passion for supporting people to achieve their full potential.
* Tenacity; things won’t always go right, but you will be able to pull it all back together.
* Empathy; understanding where people are in their lives and adapting your approach to support them.
* A drive to see others achieve their goals, no matter how small.
* The ability to work with other agencies to support your customers.
* Experience in support, care, or housing is a plus, but we prioritize people skills.
* An Enhanced DBS check is required, which we will cover the cost for.
Our team:
We have a fab team of 3 support workers, with Tracy Lowis as our support coordinator and Joanna Peters as the senior client services manager for the service. We look out for each other as well as our customers.
Job details:
* Support workers will work predominately between the hours of 8 am and 8 pm Monday – Sunday. Typical shifts are on a 4-week rolling pattern: 8 am – 4 pm; 9 am – 5 pm; 11 am – 7 pm; 12 pm – 8 pm.
* Able to use technology.
A place where you belong:
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+, and Disability) support us all to be our best.
What’s in it for you?
* 34 days leave (including bank holidays and a “me day”) increasing to 39, with the option to buy 5 more days and time off for volunteering.
* Health cash plan saving you from £1140 per annum, covering costs towards dental, optical, prescriptions, and alternative therapies.
* Over 800 high street discounts on groceries, holidays, and days out.
* Generous pension scheme with life insurance of 3x salary.
* Support for colleague wellbeing, recognized as the 10th Best place in the UK for Wellbeing.
* Opportunities for career growth within the organization.
Finally, do let us know if there’s anything we can do to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk.
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