Title: Visitor Assistant
Location: Conisbrough Castle, Castle Lodge, Conisbrough, Doncaster, South Yorkshire, DN12 3BU
Salary: £11.73 per hour / 14 hours April to October, zero hours November to March / Permanent *All salaries will increase following the NLW rise on 1st April 2025 to a minimum of £12.21 per hour*
Job type: Permanent
Ref: 15697
Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Visitor Assistant to join us at Conisbrough Castle working 14 hours per week from April to October, switching to a zero hour contract from November to March.
No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.
As a Conisbrough Castle Visitor Assistant, you will join an amazing team of employees and volunteers, making sure visitors have a great time from the moment they arrive until they say goodbye. This is a varied role and some days will be busy from start to finish, whereas others may be quieter especially on the wetter days! No two days are the same. Through your recommendations, you will help personalize their visit - this could include talking about the benefits of English Heritage membership or recommending things to see and do on site. You will also contribute to making sure your site is accessible, safe and well presented at all times.
Training and support will be provided as part of your induction to the role, but some paid or voluntary experience working with the public may be beneficial. There will be requirement to work weekends and Bank Holidays, more information will be provided at interview.
Please note; due to the responsibilities and requirements of this role, successful applicants may be required to undergo a basic DBS check and the employment offer will be contingent on this.
Benefits include:
1. The opportunity for career progression within the heritage sector in retail, food and beverage or general management
2. Opportunities to go to some of our great live music and history events
3. Free access to all English Heritage sites for you, and up to 6 friends and / or family members
4. 25% discount in our shops and cafes
5. Enhanced maternity/paternity/shared parental leave
6. 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
7. Options to buy additional leave
8. Matched pension contributions up to a maximum of 10%
If you would like to talk to us before you apply e.g. about workplace adjustments or working patterns, please contact Gavin Smithies, Site Manager, on gavin.smithies@english-heritage.org.uk. No agencies please.
Our interview and offer process will take place between 17th February - 10th March 2025, with new starters joining in the week of 24th March 2025.
You will need to refer to the following documents when completing your application.
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