Job Description
Looking for a New Challenge with Evenings Off? Join the Courts as an Admin Assistant (Usher)!\n\nAre you ready to transition from hospitality or retail into a dynamic, people-focused role with evenings free and the chance to be part of something meaningful? Brook Street Ltd is excited to offer an excellent opportunity for a Full-Time Admin Assistant (Usher) at Portsmouth Magistrates Court (PO1 2EB), where no two days are the same!\n\nWhy This Could Be Your Perfect Next Step:\n\nWork-Life Balance: Say goodbye to late nights - enjoy daytime hours (M-F) and occasional Saturday mornings\nMeaningful Work: Be part of the justice system, ensuring smooth court operations and helping people navigate their day in court.\nTransfer Your Skills: If you've worked front-of-house, handled tricky customers, or managed busy environments - you're already prepared for success here!\nSupportive Team: Join a professional but friendly team where you'll be supported to grow and learn on the job.Position Details:\n\nLocation: Portsmouth Magistrates Court, PO1 2EB\nContract Type: Full-time temporary contract until 30/06/2025, offering stability and the chance to build a new career path.\nHours: Monday to Friday, 09:00 - 17:00, with some Saturday mornings (08:00-15:00).
If you work a Saturday, you'll get time off during the week (day to be agreed).\nPay Rate: £12.07 per hourKey Responsibilities:\n\nFront-of-House Duties: Welcome and assist all visitors to the court, answering face-to-face enquiries with professionalism and courtesy.\nCourtroom Management: Prepare courtrooms, manage hearing schedules, and support Legal Advisers with essential case information.\nCustomer Service on a New Level: Book in parties attending hearings, manage courtroom proceedings, administer oaths, and keep everyone informed of any changes.\nTech-Savvy Tasks: Operate digital video equipment in court and maintain accurate records of hearings.\nTeam Support: Help with general clerical tasks, use of computers, and occasionally cover reception duties.Ideal Candidate:\n\nPeople Person: You're polite, approachable, and calm under pressure - even when dealing with challenging individuals.\nMultitasker: You can juggle multiple responsibilities efficiently without compromising on quality or service.\nConfident Communicator: Comfortable handling difficult conversations and providing clear, respectful communication to all.\nOrganised and Reliable: You take pride in your work and always deliver a great experience, whether it's face-to-face or behind the scenes.\nAdaptable: Comfortable using technology and picking up new systems quickly.\nTeam Player: You enjoy working with others and are ready to support colleagues as needed.Requirements:\n\nPrevious experience in hospitality, retail, or customer service? Perfect - your skills are exactly what we need!\nGood communication skills\nAble to multitask effectively and stay calm in a fast-paced environment.\nConfident handling difficult conversations with tact and professionalism.Ready to bring your people skills to a professional, stable, and rewarding environment? Apply now and step into a role where you make a difference every day - and still have your evenings free.\n\nThe successful candidate will be subject to a Basic DBS and 3 years referencing check\n\nBrook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.\n\nAs a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.\n\nShould you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website.
Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. \n\nIn cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group