Location: Liverpool
Salary: Attractive Salary depending on experience + great potential Bonus + Excellent Benefits including private medical and Nespresso Coffee Machine with capsules.
Although this is a full time permanent opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let this stop you from applying.
Position Summary
We’re looking for an inspiring and empowering Boutique Leader. Responsible for the entire daily operations of the Boutique, you will drive our culture of elevated customer experience, empower your team to communicate our brand purpose, vision and stories to exceed the expectations of every customer, whilst optimising the commercial success of the boutique.
A day in the life of a Boutique Leader…
* Taking ownership of the overall commercial success of the boutique.
* Championing a culture of outstanding service and quality customer experience, ensuring every customer interaction is elevated.
* Being a proud and passionate brand ambassador for the Nespresso brand.
* Inspiring your team to be the best they can be, being supportive, caring and leading by example.
* Strategic planning and execution of business goals with internal and external stakeholder management.
* Creating and developing local relationships with other retailers and local businesses.
* Delivering a local calendar of events to drive local awareness of the brand and engage with our existing customer base.
* Responsible for the safe and compliant day to day operations of the Boutique.
What will make you a successful Boutique Leader?
* You’ll have experience of working in the retail sector as a Store Manager/Assistant Manager but we are happy to consider those from a different background who have the required skill-set.
* You’ll have a proven track record of delivering exceptional customer service utilising your communication and interpersonal skills.
* You’ll be able to rapidly build strong, working relationships with your customer base and be happy to support and challenge where needed.
* Previous experience making key decisions and action planning to drive results.
* Previous line manager experience and knowledge of HR best practice.
What we’ll offer you
In return, as part of Nestlé we’ll offer you first-class training and great career development opportunities.
You can count on us for an attractive benefits package:
* Up to 10% bonus
* 25 days holiday + bank holidays
* A complimentary Nespresso Coffee Machine & monthly supply of coffee capsules of your choice.
* Excellent training
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!
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