Senior Change Delivery Manager (Band 8a)
The Senior Change Delivery Manager will be responsible for managing the Change Delivery Team as well as leading WAVE initiatives in the Reserves & Central and Corporate Divisions.
Each of the three Change Delivery Managers will be aligned to one of the Medicine, Surgery & Diagnostics and Women & Children Divisions' Operations, Medical, Nursing, IT, HE and Finance teams to lead on 1 or 2 of the divisions WAVE initiatives and to provide governance and support for the rest of the Division's WAVE initiatives.
Main duties of the job
In this role, you will be responsible for supporting the Trust's Working to Achieve Value and Excellence (WAVE) programme. While the divisions will be responsible for delivering their initiatives, you will be responsible for providing transformation, improvement, change management and delivery support for your assigned division. You will also be responsible for supporting your division in providing the required governance and assurance to the WAVE Oversight & Assurance Group on the progress of initiatives. You will also own multiple Trust-wide initiatives.
As a Senior Change Delivery Manager, you will integrate NHS Quality Improvement (QI) principles into your work, utilising proven methodologies and tools to drive measurable improvements. By embedding QI strategies, you will enhance care delivery processes, reduce variation, and create sustainable improvements. You will also need to work closely with other PMO and business partners within the digital transformation and Securing the Future (NHP) teams, ensuring the Trust has one approach to change management and transformation across all programmes.
Job responsibilities
Change Delivery and Productivity
* Support divisions and provide the required governance and assurance to the WAVE Oversight & Assurance Group on the progress of initiatives across the Trust.
* Lead and own multiple cross-cutting WAVE & WRP initiatives.
* Develop and lead divisional improvement plans, ensuring alignment with organisational goals.
* Collaborate with clinical, operational, finance and workforce teams to identify and deliver measurable productivity improvements.
* Actively work within divisions, engaging directly with teams on the ground to evaluate processes and implement solutions.
Quality Improvement
* Embed NHS Quality Improvement (QI) principles, leveraging tools such as the Plan-Do-Study-Act (PDSA) cycle, Process Mapping and statistical process control to drive measurable change.
* Apply evidence-based methodologies to reduce variation, enhance care delivery processes, and achieve sustainable improvements aligned with NHS goals.
* Promote a culture of continuous improvement by coaching and supporting divisional teams in QI techniques.
Change Management
* Act as an ambassador for change and transformation programmes both internally and externally.
* Lead on change management strategies, fostering stakeholder buy-in.
* Apply recognised methodologies (e.g., ADKAR, Kotter, DMAIC) to ensure successful implementation and sustainability of initiatives.
* Work with Organisational Development team, the EPR team and the StF team and divisional teams on the embedding of cultural and organisational change with the various programmes to ensure consistency and successful change is achieved.
Stakeholder Engagement
* Work collaboratively with divisional leadership and multidisciplinary teams to embed change.
* Facilitate workshops, meetings, and training sessions to support productivity improvements.
* Function as a key liaison between the division, finance, HR and informatics.
Governance and Reporting
* Maintain comprehensive project documentation, ensuring adherence to governance frameworks.
* Monitor and report on project milestones, risks, and outcomes to senior stakeholders.
* Identify and share lessons learned across divisions to promote best practices.
Data Analysis and Insights
* The analysis and interpretation of complex and multi-faceted information is critical to this role. The post holder will develop key performance indicators and promote an approach of collecting and analysing quantitative data to support service improvement.
* Create dashboards and reports to track divisional performance and project outcomes.
* Use benchmarking and trend analysis to identify areas for improvement.
* Gather, analyse, and present complex datasets to inform decision-making.
Communication and Relationship Skills
* Develop and deploy communication strategies appropriate to the level and complexity of change within projects.
* Employ expert negotiation and diplomacy skills with all key working relationships to communicate highly complex and frequently sensitive or contentious information necessary to achieve the programme goals.
Responsibility for Financial and Physical Resources
* Define and agree financial plans for the programmes, projects as appropriate.
* Work with divisions to ensure opportunities are exploited (e.g., quality improvements, cost improvements, service productivity increases).
Management and Leadership
* Lead the Change delivery team in supporting the divisional teams to deliver WAVE initiatives through transformational change and improvement.
* Line management responsibilities for a team of change delivery managers.
Person Specification
Knowledge
* Expertise in productivity, improvement and transformation methodologies such as LEAN or Six Sigma.
* Understanding of Change management methodologies such as DMAIC.
* Knowledge of Data analysis tools for improvement such as statistical process control charts.
* Advanced knowledge of financial and operational performance metrics in healthcare.
Skills
* Strong data analysis skills, with proficiency in tools such as Excel, Power Bi or Tableau.
* Positive and proactive approach to engagement and leadership.
* Ability to provide and receive highly complex, sensitive or contentious information.
* Highly developed interpersonal, communication, negotiation, persuasive and facilitation skills.
Qualifications
* Degree in a relevant field (e.g. Healthcare Management, Business, Data Analytics).
* Project Management Qualifications (e.g., PRINCE2, Agile Practitioner).
* Educated to Master's Level or equivalent level of experience (e.g. Business Management, HR).
Experience
* Proven experience leading transformation and productivity initiatives within healthcare or a comparable environment.
* Demonstrated ability to manage complex projects, collaborating with multidisciplinary teams.
* Experience of managing a team.
* Experience working within an NHS or public sector setting.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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