General Administrator – Kinning Park Salary - £25000 - £28000 Are you an experienced Administrator / Order Processor with excellent Customer Service skills? We are recruiting for a Business Administrator to join our successful team on the outskirts of Glasgow City Centre. We’re looking for someone with a can-do attitude, who has the drive to succeed in a fast-paced environment, where accuracy and attention to detail are key. We require the candidate to have previous experience and they must have excellent communication and organisational skills. Benefits: • 29 days paid annual leave (including bank holidays) • Subway 5-minute walk from office • Workwear provided • Free onsite parking • Relaxed, friendly office of team players • Enrolment to pension scheme • Personal development and fantastic career progression opportunities Job duties: • Answer phone calls and emails professionally and in a timely manner • Provide a pro-active approach to customer service • Provide administrative support to our sales team to maximising their productivity • Learning our order process system • Create quotations • Process orders accurately and in a timely manner • Manage customer expectations throughout the order process, making them aware of any extended lead times • Work with customers to progress orders, arranging payments and sending order confirmations • Check the progress of orders with suppliers and our inhouse production to ensure customers are aware of any delays immediately • Client record housekeeping Skills and experience required: • Personable • Motivated & Pro-active • Excellent attention to detail • Good organisation skills • Computer literate with good Excel and Outlook skills • Hardworking, can-do attitude. • Excellent organisational and communication skills • Professional telephone manner to deal with clients and suppliers • Able to work well as part of a team • Able to work well under pressure We are keen to hear from applicants with previous administration or customer services experience, and a natural ability to build good rapport with customers/suppliers. A willingness to learn/develop and high levels of attention to detail are critical for this role.