Job summary The post holder will work within our Maternity Service. on an 8am to 8pm basis. The post holder has responsibility for assisting with the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team. Main duties of the job The Maternity department is looking to recruit a permanent full time Patient Pathway Assistant. The job will consist of the following responsibilities: The post holder has responsibility for assisting with the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team. About us NMUH North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London's busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients' wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families. For more information, please access the following link: https://www.northmid.nhs.uk/ Date posted 15 April 2025 Pay scheme Agenda for change Band Band 3 Salary £29,176 to £30,225 a year per annum inclusive of HCAS Contract Permanent Working pattern Full-time Reference number 391-NMUH-7079884 Job locations North Middlesex University Hospital Sterling Way London N18 1QX Job description Job responsibilities ATTRIBUTES/SKILLS ESSENTIAL DESIRABLE MEASUREMENTEducation andqualificationsGCSE or equivalent standard ofeducation with emphasis onnumeracy and literacyE ApplicationForm/InterviewSkills and abilities Outpatient and associatedWorking effectively as part of ateamNHS experienceKnowledge or RTT pathwayD ApplicationForm/InterviewPersonal qualities Polite and helpfulTeamworkClear communicationAbility to deal with stressfullsituationsE ApplicationForm/InterviewValues Desmonstrable ability to meetTrust valuesE ApplicationForm/InterviewOther requirements Motivation to improve patientserviceCommitment to team workingCreative approach to problemsolving and service deliveryD ApplicationForm Job description Job responsibilities ATTRIBUTES/SKILLS ESSENTIAL DESIRABLE MEASUREMENTEducation andqualificationsGCSE or equivalent standard ofeducation with emphasis onnumeracy and literacyE ApplicationForm/InterviewSkills and abilities Outpatient and associatedWorking effectively as part of ateamNHS experienceKnowledge or RTT pathwayD ApplicationForm/InterviewPersonal qualities Polite and helpfulTeamworkClear communicationAbility to deal with stressfullsituationsE ApplicationForm/InterviewValues Desmonstrable ability to meetTrust valuesE ApplicationForm/InterviewOther requirements Motivation to improve patientserviceCommitment to team workingCreative approach to problemsolving and service deliveryD ApplicationForm Person Specification Education and Qualifications Essential Administrative experience Good standard of Education with a minimum of 5 'C' grade GCSE's (inc English Language and Maths) Competence in use of various computer software packages Desirable Medical Terminology EPR trained (Training available) Experience and Skills Essential Proven experience within an administrative role Proven experience within an administrative role Evidence of a positive approach to working in complex environments Experience of setting and maintaining work standards Ability to provide a range of options to deal with complex working situations Methodical, conscientious & reliable Desirable Previous NHS experience Evidence of team working Knowledge of RTT 18 week pathways Specific Aptitude and Abilities Essential Specific Aptitude and Abilities Competent e-mail user Experience of dealing with tight deadlines and targets. Highly organised and have the ability to coordinate and prioritise own workload Have and promote a professional working attitude Ability to work as part of a team Desirable Familiarity with NHS performance targets Interpersonal Skills/ Communication Skills Essential Excellent interpersonal and communication skills Excellent telephone manner Able to demonstrate initiative and deal with sensitive information. Ability to cope effectively under pressure Accurate attention to detail Experience of dealing with stressed/upset individuals in an empathetic manner. Ability to adapt to rapidly changing demands and expectations Ability to use own initiative and act quickly and decisively. Diplomacy Skills Desirable Evidence of interacting with a wide range of people Person Specification Education and Qualifications Essential Administrative experience Good standard of Education with a minimum of 5 'C' grade GCSE's (inc English Language and Maths) Competence in use of various computer software packages Desirable Medical Terminology EPR trained (Training available) Experience and Skills Essential Proven experience within an administrative role Proven experience within an administrative role Evidence of a positive approach to working in complex environments Experience of setting and maintaining work standards Ability to provide a range of options to deal with complex working situations Methodical, conscientious & reliable Desirable Previous NHS experience Evidence of team working Knowledge of RTT 18 week pathways Specific Aptitude and Abilities Essential Specific Aptitude and Abilities Competent e-mail user Experience of dealing with tight deadlines and targets. Highly organised and have the ability to coordinate and prioritise own workload Have and promote a professional working attitude Ability to work as part of a team Desirable Familiarity with NHS performance targets Interpersonal Skills/ Communication Skills Essential Excellent interpersonal and communication skills Excellent telephone manner Able to demonstrate initiative and deal with sensitive information. Ability to cope effectively under pressure Accurate attention to detail Experience of dealing with stressed/upset individuals in an empathetic manner. Ability to adapt to rapidly changing demands and expectations Ability to use own initiative and act quickly and decisively. Diplomacy Skills Desirable Evidence of interacting with a wide range of people Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Royal Free London NHS Foundation Trust Address North Middlesex University Hospital Sterling Way London N18 1QX Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)