Job Description - Restaurant General Manager (HOT0B9LS)
Job Number:
Restaurant General Manager (HOT0B9LS)
Work Locations
London Hilton on Park Lane 22 Park Lane London W1K 1BE
RESTAURANT GENERAL MANAGER
Launched in July 2023 – A fine-casual destination restaurant mixing modern British with tradition and an international accent. Buzzy and fast-paced from morning to late, the menu which will include a market-leading afternoon tea, showcases seasonal ingredients with provenance and sustainability at heart, perfect for an everyday treat, casual lunch, business meeting, or celebratory dinner.
Salary: up to £46,800 per year + service charge
BENEFITS
* 28 days paid holiday increasing with service
* Exclusive high-street discounts through Perks at Work portal
* Industry-leading Team Member discounts on hotel stays for you, your family, and friends
* Access to leadership and development programmes through Hilton University
* Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
* Reward programmes, incentives and team member recognition, as well as long service awards
* 50% off in Hilton restaurants and bars (subject to individual outlets)
* Refer a Friend Scheme
* Uniforms provided and laundered complimentary
* Free meals on shift
JOB OVERVIEW
The Restaurant General Manager is responsible for the commercial performance, management, and reputation of the restaurant.
* Are you passionate about running market-leading restaurants?
* Do you know what it takes to inspire your team to deliver exceptional guest experiences every time?
* As a leader, are you supportive and inclusive?
* Do you thrive in a fast-paced environment?
If so, this Restaurant General Manager role is made for you!
KEY RESPONSIBILITIES:
As Restaurant General Manager, you will:
1. Commercial Performance
* Achieve the restaurant’s business plan, considering financials, market strategy, team member and guest experience.
* Collaborate with the Commercial and Marketing team on marketing and social media plans for the restaurant to drive visibility and reputation.
* Manage the restaurant budget and forecast effectively. Review business results - including sales, costs, profitability, covers, guest satisfaction - and take action to improve performance.
* Optimise covers using good revenue and diary management processes.
* Partner with the Restaurant Head Chef to create attractive concepts, menus, products, and promotions that drive revenue and profitability.
* Deliver high-quality food and drink to satisfy guests’ needs and social media feeds!
* Champion Hilton’s sustainability goals through local sourcing, use of seasonal produce, and minimizing food waste.
2. Exceptional Guest Experiences
* Lead your team to deliver exceptional guest experiences, ensuring they provide authentic personalized service and in-depth product knowledge.
* Develop great customer relationships, recognizing repeat guests, preferences, and celebrations to improve loyalty.
* Review and act on customer feedback, taking quick action to improve service and resolve complaints.
* Enhance the restaurant’s image through online reputation management, driving positive reviews on key platforms (e.g. TripAdvisor, Google Reviews).
* Ensure that food allergies and dietary requirements are treated with absolute seriousness at all times.
* Manage, develop, and inspire the restaurant team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals.
* Practice great people management, from recruitment to training to succession planning and recognition.
* Schedule Team Members’ working time efficiently based on forecasted business volumes, offering flexibility where possible and minimizing overtime costs.
* Communicate well and often, building good relationships with your team and key stakeholders.
* Ensure restaurant operations strictly comply with all regulations (including health, safety, and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported, and corrected.
* Ensure all restaurant opening and closing procedures are carried out correctly, including financial reports and reconciliations.
* Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times.
* Manage restaurant inventory, stock control, and purchasing, following hotel guidelines.
* Keep up to date with what’s happening in F&D – current and future trends, markets, ingredients, competitors, and suppliers – to drive innovation.
WHO ARE WE LOOKING FOR?
We are looking for an inspirational leader who is passionate about food and beverage, with at least two years’ experience in a similar role. London experience within a hotel and high-street restaurant environment would be an advantage.
To be successful in this position you will have:
* Commercial focus, with a demonstrated ability to deliver exceptional business performance and results.
* Inspirational leadership and people management skills, experienced in managing, developing, and motivating a team and working effectively with other departments.
* Excellent verbal and written communication skills to deliver a compelling message for the right audience, from team briefings to commercial business presentations to representing the restaurant publicly.
* Customer focus, maintaining the highest standards of service and quality to create memorable experiences.
* Effective relationship management skills to build good relationships with key internal and external stakeholders, including suppliers, local media, and influencers.
* Creativity, strategic thinking, and problem-solving skills, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.
You will possess a solid understanding of digital marketing and be proficient in using F&B systems, as well as MS Office.
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