Job description Job Title: POD Administrator Responsible to: Operations Director / General Manager Department: Woodside Haulage Ltd Contract Type: Permanent Shift Pattern: Monday to Friday 9-5pm About us: Woodside Logistics Group has over 50 years' experience of transporting between Great Britain and Ireland. There is a strong 'can do' culture within Woodside Logistics, driving us to find solutions which makes meeting our customers' needs a priority. We also place great emphasis on maintaining quality equipment, delivering quality training and applying rigorous controls. Operating across the UK and Ireland, we are proud to have one of the largest and most diverse trailer fleets in the industry. The Person: Will possess excellent verbal, written, and communication skills with the ability to communicate across different media (e.g. telephone, e mail and electronic messaging). Will have high levels of accuracy and attention to detail. Will be passionate about delivering outstanding customer service to our customers, colleagues, and partners. While full training will be provided around systems, a strong overall I.T. knowledge is essential. The Role: Working within our existing administration team, being the key point of contact for our customers and partners. To pro-actively foster and develop close working relationships with customers, partners and colleagues. To accurately input an update information onto our own and partners operating systems. To provide and maintain excellent levels of attention to detail to ensure all goods delivered are receipted and processed, therefore ensuring our delivery and collection performance is met and maintained. Key responsibilities: Receive and process Proof Of Delivery (POD's) by logging on Transport Management system and passing processed POD's to Accounts in an efficient & Timely manner Input data into company computer system in an accurate and efficient manner Debrief drivers to ensure POD's are received for each delivery carried out. Chase outstanding POD'S to ensure that invoicing gets carried out quickly. Inspect POD'S for clauses due to damage or shortage & ensure customers and claims dept have knowledge of this Ensure reporting is completed as per individual customer requirements. Answer telephone calls in a quick and polite manner. Report any customer complaints or complaints of any type to the Operations Manager Scan Processed POD's onto Traffic Management System Essential criteria: 1 years previous experience in the use of all Microsoft packages Previous experience in a fast paced office environment dealing with large volume of calls and administrative duties Benefits: Competitive salary 33 days holidays per year Fully funded health plan with Healthshield Long service recognition Cycle to work scheme Opportunities for personal development Role specific training Our Diversity and Inclusion commitments: Woodside Logistics Group is an equal opportunity employer. We are dedicated to encouraging a supportive and inclusive culture amongst the whole workforce. It is within our best interest to promote diversity and eliminate discrimination in the workplace. Our aim is to ensure that all employees and job applicants are given equal opportunity and that our organisation is representative of all sections of society. Each employee will be respected and valued and able to give their best as a result. We believe in creating an inclusive environment and it's an essential part of our culture. We expect all of our employees to treat each other equally, honestly and with respect. We want our employees to trust that their differences are respected and valued so they can genuinely be themselves at work. Please note the company operate pre-employment drugs screening testing and any offer of employment made is conditional upon a clear pre-employment drugs screening test. #NIJobs Closing date: 09/03/2025 Location: Ballynure Hours per week: 40 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.