Key Responsibilities: Have phone conversations with potential start-up business customers who have enquired about our government-backed start-up loan scheme Explain the loan application process in detail and coach applicants on what documents and information they will need to submit Assist clients with developing thorough business plans, financial forecasts, and other supporting documents required as part of the application Analyse applicants' business proposals and plans to conduct due diligence as per company credit policy guidelines Prepare written recommendations and reports on loan applicants for the Credit Assessor to evaluate Follow up with applicants to request any missing documentation and information needed before submitting their full application Attend networking and entrepreneur events to promote our Start-Up Loans and connect with the start-up community Develop relationships with local business support organisations who can refer start-up loan leads Continually expand product knowledge of the different government-backed business lending programmes Accurately input and update customer details using our CRM system, Atlas portal and Office 365 programmes Prepare weekly status reports on application pipeline and conversion rates Achieve monthly targets for new start-up business loan applications submitted Provide excellent customer service throughout the application process, answering all applicant queries in a clear, patient and prompt manner Signpost customers to relevant external organisations Job Type: Full-time Pay: £26,000.00-£30,000.00 per year Additional pay: Bonus scheme Performance bonus Quarterly bonus Benefits: Company pension On-site parking Employee discounts Schedule: Monday to Friday Work Location: In person