Job Title:
Location:
Salary: Up to £25,000 per annum
Job Type:
We are Prism eLogistics (UK) Ltd, a start-up business providing storage, fulfilment, pick & pack, ecommerce, secondary contract packing, and distribution services.
We are part of the Spearpoint Security Group, a Singapore-based investment group, providing major investment for us to expand in the world of ecommerce.
Our focus from the start is to provide exceptional service to our clients – from the moment an item of stock is received at our warehouse, our clients have total visibility of all their stock in the warehouse, in production, and dispatched through our online warehouse management system, providing 24-hour visibility of stock held and orders processing. We operate a totally open, transparent, and seamless warehousing and production operation and strive to stay committed, flexible, and accurate. This means we are not content with just standing still, but constantly looking for efficiencies to improve everything we do for the benefit of our clients.
Therefore, we are seeking an experienced, motivated Account Manager to report directly to the Managing Director to strive to plan not only the tasks you are working on but also the next tasks coming through, ensuring you have time to complete the task within the client's timescale.
Role & Responsibility:
1. Making sure every client gets the best from our comprehensive range of fulfilment services
2. First-class account management skills
3. Engaging personality and seamless interaction with clients & onboarding new clients
4. Managing the end-to-end upselling sales solutions
5. Forecasting and analysing to keep colleagues in the loop
About you:
Essential
1. Fulfilment, pick & pack, eCommerce experience and passion
2. Ambition, energy, drive, and motivation to succeed
3. Minimum 2 years experience
4. Strong understanding of, and ability to manage, budgets and timings
5. B2B and B2C project delivery
6. A proven track record in seeking out and closing new opportunities within existing clients
7. Problem-solving and time management skills
8. Impressive customer focus and comprehensive product knowledge
9. A natural way with people and instinct for knowing how to exceed expectations
10. Experience working with an operational team
We want everyone to take ownership of what they do, looking beyond what is being done right now to consider the bigger picture. In this role, it also means considering a strong ethos on Health and Safety, always adhering to the Standard Operating Procedures.
Preferred
Essentials Qualifications:
1. Educated to GCSE Maths & English, grade C standard or above (or equivalent qualification)
2. You will be dedicated, taking personal responsibility for meeting and exceeding goals
3. Demonstrate both analytical and problem-solving skills
4. Always focused on providing our clients with exceptional service
5. Maintain a ‘can do will do’ and a ‘client first’ culture
6. An excellent verbal and written communicator, you can handle multiple, occasionally conflicting tasks in a fast-paced environment
7. Willing to train and learn new skills
8. Experienced coach and mentor to help others succeed, as well as managing performance and employee engagement levels
9. Able to handle both long and short-term multiple tasks
10. You demonstrate keen attention to detail, initiative, and proactivity, and always insist on the highest standards
11. Comfortable challenging the norm, you are always looking for ways to continuously improve and optimise processes
12. You are flexible – willing and able to work flexible schedules, outside of your regular hours, including weekends if required, to support the needs of our clients
Preferred Qualifications:
1. Previous experience within storage, fulfilment, pick & pack, eCommerce, secondary contract packing, and distribution services would be beneficial to your application, but not necessary
2. A solid understanding of Microsoft Office and its application
3. Able to work within KPIs and metrics, being able to analyse large data sets to understand trends and look for improved efficiencies
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of Senior Process Operative, Senior Line Operative, Production Team Leader, Logistics Supervisor, Logistics Operative, Business Development Executive, Key Account Manager, New Business Executive, External Sales, Sales Consultant, Business Development, B2B, B2B Sales Executive, BDM, Lead Development Executive will also be considered.
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How can we help?
If you have any questions and you would rather chat with a member of our team, please email or call us about this role.
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