JOB DESCRIPTION FOR THE POST OF CARE COORDINATOR One Thornton Heath Primary Care Network REPORTS TO: PCN Clinical Directors and Business Lead Job Summary: This role is a new role and will evolve with the development of the PCN. The candidate will need a flexible approach to change and be instrumental in the delivery of the PCN’s aims for patient centred care and in particular improvement of cancer screening and childhood immunisation uptake. The role may require movement around the 6 Practices and working with a multi-disciplinary team Job Responsibilities: · Proactively identify and work with a cohort of people to support their care. · Help people to manage their needs, answering their queries and supporting them to make appointments. · Raise awareness of shared decision-making and decision support tools, and assist people to be more prepared to have a shared decision-making conversation. · Ensure that people have good quality information to help them make choices about their care. · Support people to understand their level of knowledge, skills and confidence – their “Activation” level – when engaging with their health and wellbeing, including through the use of the Patient Activation Measure. · Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers, health and wellbeing coaches and other primary care roles. · Support the coordination and delivery of MDTs within PCNs. Main Duties include: · Lead on PCN screening improvement plan, with support of practices. · Help to improve PCN cancer screening uptake and reduction of DNAs. · Help to improve PCN childhood immunisations uptake by various measures including, but not limited to, directly calling patients, booking appointments and providing information to patients. · Work with local system partners including Public Health, Cancer Alliance, PPGs, ICN, etc. · Specific actions to engage with groups with low participation locally in screening and immunisations.