Healthcare Support Worker - Centralised Advert - Oxford, Oxfordshire
Oxford University Hospitals NHS Foundation Trust
Please note that we cannot provide sponsorship for this post. This advert may close early depending on the volume of applications we receive.
Healthcare Support Worker (previously known as Nursing Assistant)
#OneTeamOneOUH
We operate a centralised approach to our Healthcare Support Worker Recruitment. This means that as a candidate you only need to apply once but can be considered for multiple roles across our Trust.
We have multiple job opportunities available at Oxford University Hospitals NHS Foundation Trust (OUH). This is a great time to join and be part of a team that is motivated and works together to deliver high-quality care to make a difference to the health and well-being of our patients.
We have full-time opportunities for both experienced and aspiring Health Care Support Workers (HCSW), to work in safe and supportive environments under the guidance of healthcare professionals. We are looking for enthusiastic, compassionate, and hard-working individuals to join our teams across our MRC division (Medicine, Rehabilitation and Cardiac).
Main duties of the job
Full training is provided; no previous experience as a Nursing Assistant / Healthcare Support Worker is required.
As the Healthcare Support Worker, you will:
* Provide personal care for our patients, including washing, dressing, toileting, and assisting with mobilising and feeding.
* Assist registered members of staff to deliver a high standard of care to patients in the ward/clinical area demonstrating compassion, kindness, and sensitivity.
* Demonstrate the ability to put patients at the heart of what you do and recognise different needs by encouraging a spirit of support, integrity, respect, and teamwork.
* Work as part of the team, under the supervision of trained nurses, assisting with the delivery of planned health care to meet the physical, psychological, and social needs of the patients.
* Maintain a safe, clean, and comfortable environment for patients, staff, and visitors.
* Show pride in the quality of care provided for patients and learn from successes and setbacks.
* Demonstrate commitment to the Oxford University Hospitals vision and values.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training, and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital, Nuffield Orthopaedic Centre in Headington, and the Horton General Hospital in Banbury.
Our values, standards, and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues, and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement, and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.
Job responsibilities
Please refer to the full job and person specification for full details. The healthcare support worker will be expected to undertake the following duties under the supervision of a registered practitioner:
* Assist all patients with their personal care needs, empowering patients or families/carers and actively encouraging participation while maintaining privacy and dignity at all times.
* Perform clinical observations (following appropriate assessment of proficiency and under the direction of a registered practitioner where agreed) and accurately record using agreed electronic national early warning signals such as SEND, reporting and escalating any concerns appropriately.
* Prepare patients, families/carers, and the environment for clinical activities, supporting patients and their families/carers and preparing specific equipment as necessary.
* Participate in the initial assessment of patients' needs under the direct supervision of a registered practitioner.
* Observe and report on the patients' condition to a registered practitioner as required.
* Monitor closely patients who have undergone a clinical activity, ensuring their safety and well-being, and report to a registered practitioner as required.
* Assess and monitor patients' skin integrity and report and document immediately any changes or concerns in their condition.
* Assist patients to meet their food and fluid intake, giving attention to special diets, supplements, and cultural requirements. Ensure an age-appropriate nutritional assessment is undertaken (e.g., MUST) and record all food, nutritional supplements, and fluid intake accurately as required.
* Actively encourage all patients, families/carers to share the responsibility for the maintenance of their health and to promote healthy living where appropriate and identified as part of the care plan.
* Assist patients to mobilise safely, taking account of development/physical needs using equipment and techniques as prescribed and recorded in the plan of care, contributing to the falls and moving and handling risk assessment.
* Recognise when a patient’s condition changes and seek advice and expertise from registered practitioners in accordance with Trust policy.
* Assist in the care of a patient requiring end-of-life care in accordance with their spiritual and cultural needs.
* Assist as appropriate in the support of families/carers of patients receiving end-of-life care.
* Assist with the collection of specimens as requested, ensuring accurate labelling and transportation as per trust policy and in accordance with the training provided.
Communication
* Contribute during the handover process to ensure continuity of care and to accurately feedback to a registered practitioner the care given to patients during the shift and of any changes in the patients' condition.
* Communicate effectively with members of the multidisciplinary team, patients, and carers, using all methods of communication. Where there are barriers to understanding, arrange access to information, support, and other services to aid effective communication.
* Greet all patients and visitors to the department with courtesy and respect, being mindful of age-specific body language and tone of voice, demonstrating sensitivity and empathy.
* Help patients, families/carers, and visitors orientate themselves to their surroundings when admitted to the ward/department, providing written and verbal information as required.
* Answer telephone calls (and bleeps) appropriately and efficiently, accurately relaying messages to both colleagues and patients using SBARR as appropriate.
* Use paper and electronic systems to retrieve and record patient information in line with Trust documentation standards and operational systems. Ensure information is accurate and securely maintained.
* Apply the principles of information governance and patient confidentiality to all aspects of your role.
* Obtain age/capacity appropriate consent from the patient/family or carer/guardian before any clinical intervention is undertaken; where this is not given, report this to a registered practitioner.
* Participate in discussions about ward and departmental issues at ward/departmental meetings.
* In instances when a patient/family, carer, or visitor feels the need to raise concerns or complain, seek support from a registered practitioner.
* Maintain professional boundaries and working relationships with patients and colleagues.
* Ensure patients, families, and carers are kept informed of delays with their treatment, investigations, and clinic times as required when known.
Person Specification
Shortlist offline
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Oxford University Hospitals NHS Foundation Trust
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